Recovery Manager

**JOB SUMMARY**
- Delivering and achieving assigned recovery targets. Implementing new strategies and tactics to improve recovery performance, training and coaching staff to improve performance. Oversees bottom line metrics including forecasting.

**RESPONSIBILITIES**

**Strategy**
- Awareness and understanding of the Bank’s business strategy and model appropriate to the role. In addition, to implement account strategy to ensure the facility outstanding is recovered or the account is rehabilitated to a satisfactory status for BB and ME problem accounts.

**Business**
- Awareness and understanding of the wider business, economic and market environment in which the Bank and the companies operate in.
- Keep abreast with the macro economic factors impacting the economy to ensure the team is adequately resourced and minimize / mitigate any upcoming risks
- Deliver on financial goals - Gross Charge Off, Recoveries, Delinquency rates and cost
- Work closely with the Product and Credit policy teams to ensure sharing of timely feedback so that timely appropriate actions can be taken by the different functions to tighten risk appetite, if necessary

**Processes**
- To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and managing costs.
- Review and ensure adequate and accurate collections performance & cost MIS and KPIs are in place and prepared in a timely manner, to facilitate performance management of the Collections Department Responsible for preparing the plan to deliver on Loan Impairment budget for the year.**People & Talent**
- Employ, engage and retain high quality people
- Lead through example and build the appropriate culture and values within the Function and across the wider organization.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
- Ensure there is a training plan for the team to upskill and drive performance

**Risk Management**
- The ability to interpret financials and the account performance of a company, identify key issues based on the information, put in place an account strategy to recover outstanding ad then either exit or return the company to normal status for ME problem accounts.
- Minimize credit losses, maximize recoveries
- Resolution of complaints from clients and MAS
- Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
- To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity.

**Governance**
- Be robust and support scale, drive standardization and automation.
- To ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
- Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
- Uphold customer engagement and conduct principles of during customers interactions.
- Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation and control and monitoring of risk. Ensure adequate traction, track and follow through management actions to mitigate identified operational risks exposure.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the Singapore / GSF Risk CPBB - Collections to achieve the outcomes set out in the Bank’s Conduct Principles

**Key Stakeholders**
- Internal : Risk, Business, Legal & Compliance, Operations, CDD, Operational Risks
- External vendor : Law firms, Private Trustees, valuers, auctioneers, repo agency
- 5+ years of experience in leading Recovery teams across all retail products, managing foreclosure/repossession.
- Well versed with Dialler and Collection/Recovery strategy.
- Attentive to detail, understands processes and local regulations, and keeps the unit audit ready all the time.
- Experienced in managing big and diverse teams.
- Is foresighted, able to see the big picture and align the unit’s deliverables with the organizations objectives.
- Good stakeholder management skills.
- Outstanding communication skills, both oral and written.
- Need have good presentation skills (excels in PowerPoint).
- Outstanding project management and analytical skills with an ability to multitask and manage competing priori