Recovery Zone Manager

Overview
Recovery Zone Manager will lead the strategy, design, and daily operations of all services within the Recovery Zone, including cryotherapy, red light therapy, HBOT, contrast therapies, and therapy room offerings. You'll define a best-in-class consumer journey, manage and develop a team of recovery professionals, and ensure our space runs smoothly and efficiently with high service standards.
Responsibilities
Experience & Journey Design
Craft and continuously refine the consumer journey across all recovery modalities, ensuring a seamless, healing, and empowering experience aligned with our brand values
Curate recovery therapy packages that are medically aligned, educational, and integrated with our 6 pillars of Lifestyle Medicine
Collaborate with the Program Manager to co-create and run member workshops and educational sessions on topics like mental wellness, breathwork, and biohacking
Operational Excellence
Oversee daily operations of the entire Recovery Zone, ensuring each area (Cryo, HBOT, Red Light Therapy, Contrast, Therapy Rooms) is well-maintained, well-staffed, and optimised
Own the end-to-end scheduling of therapies, therapists, and consultants, ensuring operational efficiency and member satisfaction
Lead service recovery, handle escalations, and uphold high standards of customer service
Team Leadership & Development
Lead, train, and mentor a high-performing team of consultants and therapists, ensuring alignment to Morrow's values, operating principles, and service standards
Conduct regular coaching, performance reviews, and training to ensure personal and professional growth of your team
Foster a culture of continuous learning and service excellence through feedback loops and cross-zone collaboration
Strategic & Commercial Contribution
Partner with relevant stakeholders to ensure all services are contributing to member engagement, retention, and satisfaction
Work with zone heads to cross-refer members where appropriate, enhancing the holistic wellness experience
Monitor service performance, implement SOPs, and drive operational improvements across the zone
Requirements
Qualifications & Experience
Minimum 5+ years of experience in spa, wellness, or recovery operations, with a track record of managing service teams
Deep understanding of customer experience design, with ability to map and optimise customer journeys
Strong experience in team leadership, training, and people development
Proven knowledge in health, wellness, and recovery therapies—such as cryotherapy, contrast therapy, red light, and HBOT
Experience in project management and multi-resource scheduling
Excellent interpersonal and communication skills with the ability to collaborate across departments
Must personally embody the 6 pillars of Lifestyle Medicine: Nutrition, Physical Activity, Sleep, Stress Management, Avoidance of Risky Substances, Healthy Relationships
Strong organisational and decision-making abilities
Passion for service, healing, and human potential
Nice to Have
Certification or background in physiotherapy, sports science, or integrative health
Experience with medical wellness brands, performance labs, or longevity clinics
Familiarity with digital booking and operational tools (e.g. CRM, wellness booking platforms)
Experience designing SOPs for multi-service facilities
Why Join Us
This is a career-defining opportunity to shape one of the most cutting-edge recovery experiences in Asia. You'll be part of a movement redefining longevity and preventative care—helping people feel, move, and live better. As the Recovery Zone Manager, you'll not only lead a vital function but also elevate what's possible in wellness.
We are an equal opportunity employer committed to building a diverse and inclusive team.
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