
Recovery Zone Ambassador
2 weeks ago
Recovery Zone Ambassador
\This role represents an incredible opportunity to become a valued member of our pre-opening team, playing a pivotal part in shaping the future of wellness and fitness.
\As the Recovery Zone Ambassador, you will be the face and operational backbone of our recovery zone, providing exceptional guest experiences that exceed expectations.
\Key Responsibilities:
\- Drive Revenue & Sales: Maximize revenue through effective scheduling, smart yield management, and active sales of both treatments and fitness offerings. Understand our offerings inside and out, confidently describing benefits and prices.
- Deliver Outstanding Service: Serve as a true ambassador for the Recovery Zone, providing genuine care and attention to detail in line with our brand's protocols. Conduct engaging spa tours for all guests, including VIPs and prospective members, consistently recording guest preferences and updating profiles to ensure personalized service.
- Manage Operations & Enquiries: Promptly and efficiently respond to all guest enquiries, whether in person, by phone, or email. Maintain the reception area's impeccable cleanliness, presentation, and organization, ensuring all public information material is readily available and in pristine condition.
- Professional Development & Teamwork: As someone responsible for the booking of treatments, you will be responsible for the massage therapist's schedule. Ensure a balance between maximizing revenue and ensuring your fellow colleague has enough time for a meal break. Attend daily line-ups, weekly, and monthly Recovery Zone meetings. Adhere to all internal standards and procedures to ensure a consistently high standard of service throughout the Recovery Zone. Perform all daily tasks and other duties as assigned by your supervisor, maintaining a friendly and professional business attitude.
Requirements:
\- Qualifications & Experience: Excellent communication skills, passion for wellness and fitness, good computer skills, and being able to multitask. A second language is a bonus, familiar with spa booking software, experience in luxury spas or gyms or similar settings.
Why Join Us:
\This is a rare chance to expand your knowledge on wellness offerings, offer competitive compensation, team benefits, and pathways for growth as we expand regionally. Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.
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