Apac Claims Recovery Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as an APAC Claims Recovery Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Recovery team

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The role manages the APAC Claims Recovery portfolio, reporting into the Regional (APAC) Fraud & Recovery Manager. As a Recovery Leader, you will be the dedicated point of contact for claims recoveries in Asia, a portfolio with high volume, breadth and variety of Consumer and Commercial recovery claims.

**Key accountabilities will include but not limited to**:
Manages the day-to-day operations of the Recovery Team members based across APAC
Timely, accurate and customer focused claim resolution, maximizing subrogation opportunity and return and mitigating vendor and legal expense.
Performs all functions of recovery on assigned files including initial file review for subrogation opportunity, demands, arbitration, referrals to counsel, negotiation/ settlements, and delivers effective vendor and litigation management where required.
Maintains current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.
Engages business stakeholders and provides effective communications on recovery key performance metrics and ad-hoc case updates as/when required for key accounts, customers, brokers.
Delivers technical training to colleagues within recovery, claims and external contacts as appropriate with a focus on recovery detection/ recognition and handling.

What you’ll need to succeed

Demonstrated experience leading and managing a Recovery Team
Well-developed expertise and technical knowledge of Claims within Consumer Auto, and Commercial (Property, Casualty, Financial Lines)
Thorough knowledge of Singapore's legal / regulatory and litigation / procedural requirements. Broader knowledge across Asia is a plus.
Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
Excellent communication skills (both written and verbal)
Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
Ability to multi-task and organised at weighing and managing priorities
Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus
Legal or Bachelor’s Degree/ equivalent required

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Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: Up to 25%

**Relocation Provided**: No

AIG Asia Pacific Insurance Pte. Ltd.