Current jobs related to Customer Success Analyst - Singapore - TradingHub
-
Customer Success Analyst
7 days ago
Singapore American Bureau of Shipping Full time $90,000 - $120,000 per yearThe Customer Success Analyst is responsible for enhancing the team's performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices...
-
Customer Success Associate
2 weeks ago
Singapore IDEATORY PTE. LTD. Full timeAs a Customer Success Associate / Analyst, you will be responsible for customer adoption, retention and satisfaction for a group of clients. - Establishing a trusted advisor relationship with enterprise clients in ensuring and maintaining overall customer health - Developing success plans for customers that outline their critical success factors, metrics for...
-
Customer Success Associate
2 weeks ago
Singapore INTERNATIONAL DATA CORPORATION ASIAPACIFIC PTE LTD Full timeIDC seeks a Customer Success Associate to join the company’s growing proprietary and customized Technology, Media, and Telecom (TMT) research offering to the financial services community. IDC’s Investment research team works directly with many of the world’s premier sell-side firms, hedge funds, mutual funds, venture capital firms and private equity...
-
Customer Success Manager
2 weeks ago
Singapore Darktrace Full timeOverview Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive...
-
Client Success Analyst
6 days ago
Singapore IntApp Full timeThe Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in either our London office. The analyst will ensure...
-
Head of Customer Success
2 weeks ago
Singapore ComplyAdvantage Full time**The Role** The APAC Head of Customer Success will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
-
Client Success Analyst
2 weeks ago
Singapore ACUMEN COMMERCIAL INSIGHTS ASIA PTE. LTD. Full timeWe are looking for a smart Client Success Analyst to join our expanding team in Singapore. As a client success analyst, you will be responsible for maintaining a strong relationship with our existing clients and ensuring their success through utilisation of our Apps. You will become an extension of our Japanese based clients to enable them to improve their...
-
Market Data Customer Success Analyst
1 week ago
Singapore Datasearch Consulting Full timeCompetitive package- Full-time / Singapore- Business Analyst / Consulting- Singapore We are expanding our Asia-Pacific team and have created a new position in our Customer Success team, enabling our clients to meet their objectives across our range of solutions. **Responsibilities** - Partner with clients to provide world-class expertise to fully integrate...
-
Client Success Analyst
6 days ago
Singapore Repstor Full timeWhat you’ll contribute: - Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support - Client Education: Assist clients with questions regarding training, platform configuration, work flow and new...
-
Customer Success Manager/senior Customer Success
2 weeks ago
Singapore Palo Alto Networks Full timeCompany Description At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better....
Customer Success Analyst
3 weeks ago
**Compensation: $Competitive (Financial Services)**
**About TradingHub**
Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.
Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world’s leading financial markets analytics platform.
**The Role**
We are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met.
The role will see you working closely with both internal and external stakeholders and is an exciting opportunity for a recent graduate or analyst with initial industry experience to join a fast-growing fintech. In-depth training will be provided to understand the analytics behind our products.
**Responsibilities**:
- Develop a deep understanding of our products and our customer usage of these
- Use your analytical abilities to solve customer problems and help ensure their success
- Collaborate with our product and engineering teams to diagnose and resolve support issues
- Take ownership and ensure best practice processes are created/championed
**Requirements**:
Main Skills/Competencies:
- Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
- Skilled in a programming/scripting language such as SQL, Python, C#
- Keen problem solver with a results-focussed approach
- Looking for a first step into the analytics field or initial experience in a customer-facing support role
- Ability to work under pressure and exercise clear judgement
- Curious mindset and proactive approach to learning
- Excellent interpersonal and communication skills
- Great attention to detail
**Benefits**
Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of both tech and finance, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.
Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These provide the foundation for a sustainable workplace culture and the platform for you to harness your unique experience and become the best version of yourself. We believe in our people and invest in their growth, and together, we can sit on the right side of history.
Employee Benefits:
- Annual discretionary performance bonus
- Hybrid working policy
- Private medical insurance + dental cover
- Extended parental leave (up to 6 months of fully paid maternity leave)
- 25 days annual leave + bank holidays
- Enhanced company pension plan
- 5 days study leave towards professional qualifications
- Death in service coverage
