Client Success Analyst

2 weeks ago

Singapore Repstor Full time

What you’ll contribute:

- Consultative Support: The Analyst is expected to fully learn the DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
- Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
- Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients
- Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients

What we're looking for:

- Client Success or Technical/Product Support experience required
- Strong Excel skills and competency with Windows OS and Microsoft Office suite required
- An undergraduate business, computer science degree or other related degrees or experience
- Strong written and verbal communication skills, and be able to work effectively in partnership with clients
- Superior troubleshooting, evaluative, and technical problem-solving abilities
- Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality
- Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
- Strong organizational skills and is an effective planner

What you'll gain at Intapp:
In return for your passion, commitment, and collaborative approach, we offer:

- A flexible work environment
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:

- Generous PTO, with additional companywide paid days off to allow teams to disconnect
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Home office stipend
- Women’s Interest Network
- Open offices and kitchens stocked with beverages and snacks to keep you feeling your best
- Use of our co-working office spaces around the world
- Opportunities for personal growth and development among a community of talented professionals who will support you and value your background and diversity of thought
- Experience at a growing public company where you can make an impact and achieve your goals
- Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position._

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