Client Success Analyst

Similarweb is a place for the dreamers. A place to grow personally and professionally, by constantly challenging yourself and the status quo, bringing in new ideas, and simply daring to exploreIn Similarweb you'll be surrounded by talented individuals that are passionate about data, technology, and people.

We have raised over $240M and have 800 employees across 10 global offices. In May 2021, we began trading on the New York Stock Exchange (NYSE), and we couldn't have done it without each and every one of our Similarwebbers.

We believe in balancing between the flexibility of working from home, and the fun of working together and face to face personal connections. That is why, at Similarweb we have implemented a Hybrid model, in which you work from the office 3 days, and can decide to work from home two days a week. Enjoying the best of both worlds.

We're looking for a Client Success Analyst to work with our account management team to demonstrate the full value of our solution. It's a full cycle role, initially training clients on how to use the product themselves but spending the majority of your time working on long term value by consulting and advising on how to use the data.This role will report to our Team Manager of Client Services based in Singapore..

**Why is this role so important at Similarweb?**

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. In order to ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.As a Client Success Analyst, you will combine your industry expertise with your knowledge of Similarweb's solutions, to drive continuous value within our clients in the sales industry.

**So, what will you be doing all day?**

Your role as part of the Client Services team means your daily responsibilities may include:

- Meet with key stakeholders and users of an account to advise on how best to leverage the value of SimilarWeb to meet their business needs
- Analyze data to identify both strategic and tactical opportunities for your clients
- Create compelling stories that resonate with clients and present them in a clear and concise way for clients to use
- Proactively seek ways to identify customer pain points and address them accordingly
- Educate on and evangelize Similarweb's products both externally and internally:

- Use your professional expertise and product knowledge to help up-skill clients and relevant stakeholders, as well as sales and account management team within Similarweb in understanding how to map our products to specific use-cases/personas/industries
- Strategize with other areas of the business:

- Actively participate in the feedback loop into Solutions (SimilarWeb's strategy arm) on product, positioning, go-to-market strategy and more
- This role will be based in our Sydney office

**This is the perfect job for someone with**:

- Strong understanding of key digital web metrics and various online marketing channels
- Has client-facing experience either in a previous sales role or have worked with/in a commercial capacity before (Sales, Account Management, SDR/BDR, Sales Operations, etc.)
- Bachelor's degree (ideally in economics, marketing, business strategy or a similar field)
- Excellent communication and insights-based presentation skills
- Analytical mindset with the ability to quickly digest a problem and identify a solution
- Comfortable working in a fast-paced SaaS environment and the ability to handle multiple projects simultaneously
- Team player; able to effectively interact with colleagues and business partners across the company with diverse backgrounds
- Strong relationship building skills - ability to quickly build rapport and establish trust
- Ability to work independently with mínimal supervision while exercising sound judgment
- Self-motivated by results and driven toward excellence in everything that you do
- Not necessary but ideally an ability to to speak a second Asian language
- Eagerness to learn and grow with a thriving company

**Why choose Similarweb?**

We believe that building a great product and a great company starts with finding amazing people and helping them grow and develop professionally and personally. At Similarweb, you'll be surrounded by the most talented professionals and you'll work across departments gaining skills and driving impact.

**Our Values**:

- Data Driven: We believe data driven decisions are the key to success and we are

evangelists for the power of digital insights
- Passionate: We care deeply about what we do, are accountable for our actions and are

committed to helping each other
- Excellence: It's in our nature; and we work hard to make a difference
- Winning Together: We know what it takes to build a great company and a great product

and it begins with valuing each and every member of our team

Similarweb is a global company that strives to create a workplace reflective of