Customer Success Manager

1 week ago


Singapore Darktrace Full time

Overview
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit
Role: Customer Success Manager (12-month Maternity Leave Cover)
Responsibilities
As a Customer Success Manager, you will manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
Present, discuss, and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
Analyze customer engagement levels to assess risk and execute action plans to progress



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