Head of Digital, Apac

The role will report to the APAC CIO. This leader will partner with the company’s technology leaders in Head Office (HO) and across various internal and external constituencies to transform the company into an industry leading, customer-centric engagement model, which promotes automation and operational efficiency.

This individual will help define and align, as appropriate, the business process and digital platform strategy and be responsible for envisioning and delivering an integrated and seamless digital customer experience across web, tablet, and mobile. The digital capabilities will also facilitate the enhancement of emerging channels, businesses, processes, and products.

**Primary areas of work include (but are not limited to) the following:
Key Accountabilities/Duties
- Interact with the APAC Group’s customers to identify digital expectations (both for current activities as well as for potential new business models)
- Enhance the company’s customer experience
- Education & Awareness - This person will be the Digital Evangelist across the organization and will be responsible for educating the business in new technologies, platforms, and business models, establishing collaboration networks for knowledge sharing and to connect diverse talents and perspectives, both with client-facing team members and key partners
- Evaluate the digital maturity of the Group and identify the leverage necessary for internal transformation
- Contribute to the Group’s Digital Transformation in this area and achieving rapid progress in planning, developing the necessary tools and implementing the plan with a goal of the company being viewed as an industry leader in Digital innovation
- Identify opportunities for partnerships (commercial or equity) with external players (platforms, e-commerce, start-ups)
- Implement a technology watch and a regular status report on the market players
- Support the digital partner network and, where appropriate, oversee the company stake in digital start-ups
- Propose internal and external communication on the Group’s digital transformation, aligned with the strategic vision
- Create appropriate internal conditions to support the Group’s digital transformation and participate in the internal digital training strategy
- Implement KPIs with a regular reporting system

**Academic qualifications, experience and other requirements**:

- Bachelor’s degree required from a well-respected school; an MBA or another advanced degree is preferred
- Professional experience of at least 10 years, of which at least one successful experience in the digital domain
- Business / Technology Hybrid - Broad acumen to develop best-in-class digital strategies that increase cross-functional collaboration (modernizing platforms and processes to enhance engagement levels), customer intimacy (better interpreting or deriving insights from data and analytics) and workforce agility (ensuring commitment to transparent information flows and frequently measuring results)
- Technical skills in the digital domain: data science, infrastructure, cloud, etc.
- Agile - Dynamic, can quickly establish or adjust to changing objectives within a fast-paced, results-oriented, always-on, 24x7 global environment where priorities are constantly shifting; strong navigational wherewithal to thrive amidst ambiguity
- Knowledge of e-commerce and digital marketing
- Consensus Building - Proven success in leveraging influencing skills to achieve desired outcomes without formal authority inherent in command & control organization structures
- Experience heading digital transformation projects with significant impact on the company’s growth
- Change Agent - Has demonstrated he / she possess the requisite conviction, tenacity and influencing skills to achieve change, overcoming pockets of resistance as necessary towards realizing significant changes to a current structure or set of processes
- Team Player - Focuses on broader organizational goals as opposed to his / her own agenda, leads by example, and naturally gives credit to others; outstanding communication skills, can quickly inspire trust and earn respect from others
- Results and economic performance oriented and a proven leader
- Able to negotiate and convince others; must be creative and innovative
- Well-Honed Instincts - Possesses outstanding judgment and intuition; self-starter with strong initiative who is a fast learner and possesses courage of conviction with the ability to defend a point of view with leadership and other constituents as circumstances require