Senior Executive, Library

2 weeks ago

Singapore Nanyang Technological University Full time

The Office of Information, Knowledge and Library Services (OIKLS) is looking for a service-oriented staff for the Library User Services and Spaces Team. The incumbent will support library operations and help identify areas for improvements so that innovative projects can be implemented to transform library service delivery to better meet the needs of its users.

This frontline role requires the staff to be both service and growth oriented with excellent interpersonal skills. Experience in a large service-oriented organization is preferred. The staff should be a team player, require mínimal supervision and take pride in suggesting changes for process improvement or service delivery enhancements. The ability to learn and master operations of library IT systems (e.g., Alma) is also critical to implementing process improvements.

**Responsibilities**:
- Assist to review, improve and streamline operational processes at the libraries with technology and to assist in change management and implementation for users when new services are launched.- Provide support to generate data and relevant reports from the library system for decision making by the management team.- Consistently upkeep and enforce the Service Standards set by the Library and recommend improvements.- Attend to a range of enquiries and feedback from user and assist in the use of library resources and facilities.- Administer access to course reserves in support of teaching and learning, including the overseeing the operations to process, track, and re-shelve reserves in a timely manner.- Ensure the maintenance of the libraries including basic troubleshooting of equipment and working condition of library facilities.- Train, manage, and participate in the assessment of a pool of Student Assistants.- Perform office administrative work which may include (but is not limited to) rostering of staff and Student Assistants, updating of statistics, budget tracking, procurement etc.

**Requirements**:
- Diploma, or equivalent, preferably in library and information science or service-oriented fields.- At least 3 years of working experience in libraries or service-oriented organisations.- Familiarity with library management systems (e.g., Alma) would be beneficial.- Must be service or user-oriented.-
- Excellent time management skills.- Requires mínimal supervision.- Able to work well in a team.- Reliable, flexible, and enthusiastic.- Take initiative to suggest and create improvements in work.-
- Proficient in using MS Office tools.

Hiring Institution: NTU

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