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Product Support Specialist
2 weeks ago
3 years exp
**Roles & Responsibilities**
**Company Overview**:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.
The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro
- and nano-scale. BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.
**The Team**:
We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems.
**Responsibilities**:
Duties will include:
- Primary technical liaison between factory and field. Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
- Liaise with customers and colleagues in the site planning process prior to installation.
- Carry out breakdown and planned preventive maintenance at customers’ sites.
- Assist with conferences, exhibitions and workshops as necessary.
- Provide technical input to the sales team in routine & non-routine sales cases.
- Occasional travel within APAC on short notice.
- Other duties as assigned.
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
**Qualifications**:
- Minimum Degree in Chemistry, Material Science, Physics, Electrical Engineering, Geoscience or related discipline.
- Minimum 3 years relevent experience in product support. Above 5+ years relevant experience preferred.
BRUKER SINGAPORE PTE. LTD.
Today, worldwide more than 6,000 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
