Front Desk Team Lead

1 week ago


Thomson, Singapore Academia Pte Ltd Full time

Academia is looking for a full-time Front Desk Team Lead who enjoys working with students and their parents, and is dedicated to providing an excellent customer service experience.

**Responsibilities**:

- Provide general front desk assistance to walk-in students and parents
- Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
- Assist students and parents with registration and scheduling changes by inputting changes into the student database
- Assist students and parents with invoicing and payment via credit card or bank transfer
- Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
- Manage a team of Front Desk Executives, ensuring the front desk is always sufficiently staffed, particularly when staff are on annual or urgent medical leave
- Interviewing, hiring, and onboarding new Front Desk staff when needed
- Ensuring an excellent client service experience by observing all aspects of the client service experience, developing training processes for staff, and providing feedback to management
- Provide administrative support to teachers when required, including printing, photocopying, and scanning
- Perform any other duties as required and assigned by Management

**Requirements**:

- Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
- Past experience in front-facing customer service is a strong plus
- Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
- Salary: $3,200 to $4,000

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant, Team Lead, Manager

**Salary**: $3,200.00 - $4,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Professional development

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)



  • Thomson, Singapore Academia Pte Ltd Full time

    Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to students and parents who walk in - Respond to phone and online queries about classes, replacement lessons,...


  • Thomson, Singapore INCOFOOD MANAGEMENT SERVICES PTE LTD Full time

    5 years exp **Roles & Responsibilities** **BUSINESS SUPPORT EXECUTIVE** **JOB RESPONSIBILITIES** - Provide business support to the Senior Management Team. - Do research on market analysis, collate reports and other materials for Senior Management Team review. - Coordinate and follow-through of the activities and commitments of the Senior Management Team...


  • Thomson Road, Singapore Livspace Singapore Full time

    **About Livspace** **Working at Livspace** Livspace believes in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. Livspace currently employs over 3000 talented, passionate individuals across Singapore, Malaysia, India and Saudi Arabia, who all espouse the brand’s philosophy of good...


  • Thomson Road, Singapore Apersona Pte. Ltd. Full time

    Employment Type: Permanent Full time 6-days work week (Monday is rest day) Location: Novena **Introduction** Future Leader Program (FLP) /Management Trainee is a specialized fast track for the fresh graduated Bachelor/Master student to take on the different projects and work challenges to prepare them in becoming the future leader in the Education...

  • SAP Delivery

    2 weeks ago


    Thomson Road, Singapore Kellogg Company Full time

    The SAP Delivery / Implementation Lead will orchestrate multiple workstream(s) across the entire value chain to ensure on time implementation of a new ERP platform (S/4 Hana) and its surrounding IT ecosystem for the Snacks business unit. This will include both the manufacturing facility and sales / trading office setup. You have direct accountability for...

  • IT Business Lead

    5 days ago


    Thomson Road, Singapore Kellogg Company Full time

    Looking to be part of a company with people who are passionate about success? **Kellogg Company** is that place! Come grow with us as we provide opportunities to enhance your current skills and learn new ones. Engage with us, and together we will shape a stronger future for our company and your career. **_ Primary Function_** The individual will partner...


  • Thomson Road, Singapore Livspace Full time

    **Sales**: - Managing sales by developing business plans. - Following up on pre-qualified leads to ensure quick turnaround time on contacting the customers. - Meet new clients, understand their requirements in detail, and convert them into customers. **Customer Management**: - Building and maintaining relationships with customers; - Single point of...


  • Thomson, Singapore PIF CAPITAL (S) PTE. LTD. Full time

    **JOB DESIGNATION: Telemarketing Executive** Job Title: Telemarketing Executive Report: Head of Sales, Singapore Coverage: Singapore Relationship: Sales, Marketing **COMPANY** PIF Capital is a Small Medium Enterprise (SME) focused **consultancy firm**, which has a singular aim to help SMEs all over the world, to **fast track** their companies’ growth...

  • Marketing Director

    5 days ago


    Thomson, Singapore PIF CAPITAL (S) PTE. LTD. Full time

    **JOB DESIGNATION: SENIOR DIRECTOR, MARKETING** Job Title: Senior Director, Marketing Report: Chief Executive Officer Coverage: Singapore for Global Relationship: - Internal: Sales/Telemarketing, Delivery team, Human Resource, Finance - External: Agencies, Customers/Partners **COMPANY** PIF Capital is a Small Medium Enterprise (SME) focused...

  • Marketing Director

    1 day ago


    Thomson, Singapore Antz Capital Pte Ltd Full time

    **JOB DESIGNATION: SENIOR DIRECTOR, MARKETING** Job Title: Senior Director, Marketing Report: Chief Executive Officer Coverage: Singapore for Global Relationship: - Internal: Sales/Telemarketing, Delivery team, Human Resource, Finance - External: Agencies, Customers/Partners **COMPANY** PIF Capital is a Small Medium Enterprise (SME) focused...