Front Desk Executive

Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience.

**Responsibilities**:

- Provide general front desk assistance to students and parents who walk in
- Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
- Assist students and parents with registration and scheduling changes by inputting changes into the student database
- Assist students and parents with invoicing and payment via credit card or bank transfer
- Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
- Provide administrative support to teachers when required, including printing, photocopying, and scanning
- Perform any other duties as required and assigned by Management

**Requirements**:

- Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
- Past experience in front-facing customer service is a plus
- Full-time: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)
- Salary: $2,800 to $3,200

Keywords: Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant

**Salary**: $2,800.00 - $3,200.00 per month

**Benefits**:

- Food provided
- Health insurance
- Professional development

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)