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Customer Care Team Leader

3 weeks ago

Singapore MacGregor Full time

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor._

**Purpose of the position**:
**Main tasks and responsibilities**:

- Responsible for daily operations of the function/team you are team leader for.
- Manage and distribute the work within the function/team to ensure best possible service and decisionmaker in problem cases
- Develop and maintain best practice of the function/team processes including to ensure the correct usage of SAP
- Give feedback to GSC management and be a part of the GSC management team
- Be able to act as deputy Manager GSC managerial wise if needed
- Responsible for carrying out changes to our operating module
- Responsible for performance intelligence monitoring and set targets to improve performance.
- Develop and follow strategies, visions and targets for the function/team that is aligned with GSC
- Plan and execute activities in short and long term
- Ensure the function/team has a good working environment; good working conditions, tools and sufficient office space
- Participate in the daily business when/if needed
- Evaluate training needs and strengthen the technical know-how
- Develop team spirit
- Ensuring a professional customer oriented function both externally and internally for all business type segments
- Take an active part in the cooperation with front line offices and insure

**What you’ll need to succeed**:

- 2 years of relevant experience in management of cross-country teams, preferably in Shared Service Centre
- University degree in a relevant field of knowledge, Diploma holders with more years of experience will be considered
- English at a professional level, both written and spoken
- Strong data analytical skills and presentation skills
- Knowledge of SAP and Salesforce would be an asset
- Experience or background in Customer Service in maritime industry would be an asset
- Ability to lead teams with purpose
- Ability to empower team performance
- Analytical thinking and strong ability to successfully resolve complex problems and issues
- Enthusiastic and passionate about working with people, good team-player
- High ability to structure and prioritize a very large and diverse workload for a team
- Creativity and openness to share and implement new ideas
- Eager to learn and to develop the ways of working

**You will be part of**:
We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the marine industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

**Interested to join?**:
**MacGregor is part of Cargotec**
- MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions, all designed to perform with the sea._
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- MacGregor is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people worldwide._