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Team Leader, Customer Solutions
2 weeks ago
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
**What you will do**:
**Team Leadership**
- Assign and rotate responsibilities.
- Manage team development.
- Monitor performance.
**Customer Collaboration and Improvement**
- Drive improvements with affiliates.
- Participate in cross-functional projects.
- Conduct monthly reporting and reviews.
**Customer Order Processing and Shipment Management**
- Ensure timely order fulfillment.
- Manage backlog and communicate proactively.
- Ensure accurate billing and CN issuance.
**What you bring**:
- Experience _
- 3-5 years experience in Supply Chain Environment
- Customer service experience with customer centric mindset
- Leadership experience is highly preferred
- Personal competencies _
- Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
- Strong analytical skills with the ability to interpret data and drive insights. Proficiency in Microsoft Office suite, with advanced skills in Excel and PowerPoint.
**Who we are**:
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
- WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self._
