Community Standards Lead

7 days ago

Singapore Bandlab Technologies Full time

**Description**:
BandLab is a leading social music creation platform that empowers everyone to make music, collaborate, and connect with creators worldwide. Our mission is to foster a positive, inclusive space where artists of all levels can express themselves freely, build meaningful connections, and grow their fan base.

Our commitment to **community well-being** ensures that BandLab remains a welcoming and supportive environment for artists, creators, and fans alike. As we continue to grow, we’re looking for individuals passionate about upholding **integrity** and ensuring that our community thrives in a safe and respectful space.

**Key Responsibilities**:
As a Community Standards Lead, you will play a pivotal role in maintaining and enhancing the integrity of the BandLab platform. Collaborating with cross-functional teams, you will continuously strengthen our policy frameworks, promote community well-being, and ensure our platform remains a welcoming and supportive space for music creators worldwide.

Your key responsibilities include:

- **Policy Development & Enforcement**: Evolve our community guidelines and integrity policies, ensuring they reflect best practices, global regulatory standards, and community expectations. Ensure fair, consistent enforcement of these policies across the platform.
- **Risk & Issue Management**: Identify potential risks or behavioural trends that could undermine platform integrity. Develop proactive solutions to address emerging issues while balancing platform safety with user creativity.
- **Quality Oversight**: Lead efforts to audit and improve community moderation processes, ensuring that interventions are both effective and aligned with the BandLab ethos.
- **Cross-Functional Collaboration**: Work closely with our legal, support, and community teams to handle sensitive escalations, respond to law enforcement inquiries, and manage high-stakes issues with discretion and care.
- **Data-Driven Decision Making**: Leverage community insights and moderation data to recommend improvements to policies and workflows, emphasising maintaining a positive, safe user experience.
- **Team Training & Support**: Provide internal teams with training and resources on handling complex, high-risk cases with empathy and adherence to platform integrity policies.

**Skills, Knowledge and Expertise**:

- **Education**: Bachelor’s degree required, ideally in Public Policy, Law, Communications, or a related field.
- **Experience**: 3+ years of experience in community integrity, trust and safety, or public policy roles. Experience working with legal or law enforcement teams is a plus.
- **Skills**: Strong understanding of public policy and legal frameworks, with a particular focus on digital platforms or content regulation. Ability to balance risk mitigation with maintaining a creative, open community.
- **Proactive Problem-Solver**: Ability to identify emerging trends in online behavior, assess potential threats to platform integrity, and develop proactive measures.
- **Collaborative Mindset**: Experience working cross-functionally with product, support, and legal teams to address platform and user risks.
- **Passion for Music & Community**: An understanding of the unique challenges and opportunities within online music communities. Experience in music-related platforms is a plus.

**Location and Benefits**:
This role is based in Singapore.

Singapore HQ benefits:

- Healthcare, dental insurance
- Quarterly bonus
- Paid annual leave, sick leave, childcare leave, volunteer leave and maternity leave
- BandLab Technologies staff discount

**About BandLab Technologies**:
BandLab Technologies is a company that designs and develops innovative tools and services for the next generation of music creators: global social music creation network BandLab, digital audio workstation Cakewalk, artist services platform ReverbNation and beat marketplace Airbit.

A division of Singapore-based Caldecott Music Group, which also owns Vista Musical Instruments and NME Networks, the company’s mission is to break down the technical, geographical and creative barriers for musicians and fans worldwide.

BandLab is the flagship product of BandLab Technologies, and a leading social music creation network with a global reach of over 100 million users and growing. Its cross-platform creative ecosystem offers everything from a next-generation digital audio workstation, to an advanced suite of creator tools and features, to niche artist services. BandLab empowers creators to make music and share their creative process with creators and fans on an unprecedented level.

Diversity and Inclusion:
BandLab Technologies commits to fostering diversity and inclusion in all that we do. Regardless of race, gender identity, sexual orientation, disability, religion or any other status protected by law, we offer applicants the equal opportunity to join, belong and flourish in our company.

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