Senior IT Systems Engineer Jo-230703-321542

**Location**: Singapore

**Salary**: Open

**Languages**: Mandarin > Business Level, English > Fluent, Cantonese > Business Level

**Industry**: IT & Digital Media, Business Process Outsourcing, Services

**Sub-industry**: Data Centre, IT Solutions, Legal/Law Firm

**Function**: Technology
**Job Description**:
**Our Client**:
Our client is a prominent intellectual property (IP) service provider in the Asia-Pacific region. With a history of more than 100 years, they have developed a strong infrastructure supported by advanced systems and highly capable teams.

They offer a comprehensive array of services encompassing the protection, commercialization, enforcement, and management of various types of intellectual property, such as patents, trademarks, and designs.

Their diverse clientele spans from ambitious start-ups and emerging businesses to renowned Fortune 500 companies and research organizations in the public sector, covering a wide range of industries.

**The Responsibilities**:
This Singapore-based position is a senior regional role, part of an IT team of about 7 headcounts which are based across Asia. This position reports to the IT Operations Manager (based in Singapore) and will be expected to handle approx. 250 end-users, in which 130 of them are based in Singapore. This position is a L2/3 role in the ITSM space and is mainly responsible for IT infrastructure, projects management as well as managing of vendors to support the team.

**Your responsibilities will include but are not limited to**:

- Optimize the performance of all infrastructure aspects, streamline IT processes, implement proactive maintenance measures
- Ensure the team's successful delivery of project requirements. To continuously enhance the infrastructure in the region, maintaining consistency in executing changes
- Be involved in infrastructure strategizing for future infrastructure needs, implement resourcing strategies for projects and change requests, and explore new initiatives
- Manage partnerships and processes with vendors, including overseeing Service Level Agreements (SLAs), monitoring deliverables, and managing of costs
- Establish performance objectives for the team, provide feedback, allocate appropriate resources to projects, and general support to the business
- Effectively manage resources and ensure compliance with established procedures
- While this role is on a Monday to Friday office working hours, there may be requirements to work after hours and weekends on an ad-hoc basis depending on business requirements. Time off-in-lieu will be provided for such arrangements

**The Requirements**:

- Diploma or Degree in Information Technology/Computer Science
- Minimally 5 years of relevant experience in a similar role
- As this role may at times work closely with the office in greater China, experience working within this region and having the relevant language skills will be a plus
- Previous experience working with Microsoft 365, Cloud and Virtualization technology is preferred
- Proficient in Wintel, IT operational & helpdesk processes and infrastructure maintenance
- A self-starter and an independent worker, at the same being able to work in a collaborative team environment
- Excellent interpersonal and communication skills to influence and manage relationships with stakeholders across all levels

What's in it For You?
- Competitive salary and benefit package
- Working for one of the globally acknowledged company within the industry. A truly established and leader in the industry
- Available avenues to contribute positively for the organization to grow and being recognized for it