Customer Technical Support Engineer

2 weeks ago

Singapore NOKIA Full time

Nokia is seeking a highly motivated and experienced Customer Technical Support Engineer to join our team. The Customer Technical Support Engineer provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.
- Ensure high customer satisfaction through SLA adherence
- Analyze and resolve network issues remotely; perform on-site support if needed
- Participate in 24/7 hotline rotation (on-call duty)
- Reproduce customer issues in lab when applicable
- Provide proactive training and network health checks
- Collaborate in cross-functional, multicultural teams
- Support troubleshooting, RCA, and technical documentation
- Interact with customers on complex issues; share knowledge and best practices
- Continuously develop product and solution expertise

You have:

- Strong understanding of Ethernet and IP networking, including at least basic IP routing (static routing)
- Familiarity with Session Initiation Protocol (SIP) and Voice technologies
- Working knowledge of Linux/Unix systems
- Basic understanding of G-PON/XGS-PON and Wi-Fi technologies
- Effective technical communication skills to collaborate with both customers and R&D teamsFluent in English (spoken and written)

It would be nice if you also had:

- Degree in Electronics, Computer Engineering, or related field
- Experience with scripting, particularly in Bash or Python
- Basic proficiency in SQL, with a focus on MariaDB
- Familiarity with Kubernetes and general cloud environments
- Strong analytical and troubleshooting skills

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

  • Technical Customer Support Engineer

    2 weeks ago

    Singapore Rapyd Full time

    **For companies hellbent on growth, Rapyd is the global fintech partner that simplifies and advances commerce in every market.** Rapyd lets you build bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. From famous Fortune 500s to ambitious neighborhood upstarts, our payments...

  • Technical Customer Support Engineer

    1 week ago

    Singapore Cellebrite Full time

    **Company Overview**: Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally...

  • Technical Support Engineer/ Technical Support

    1 week ago

    Singapore Comaea Consulting Pte Ltd Full time

    **Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...

  • Technical Support Engineer

    2 weeks ago

    Singapore SECUREVISION PTE. LTD. Full time

    **Join Our Team as a Technical Support Engineer!** Are you a technically proficient individual with a passion for providing exceptional customer support? Do you have experience in network switches configuration, and setting up and configuring door access and CCTV systems? If so, we invite you to join our team at Securevision Pte Ltd. **About...

  • Technical Executive with Customer Support

    1 week ago

    Singapore HABITAP PTE. LTD. Full time

    **Responsibilities**: - Perform installation, maintenance, and repair tasks for systems. - Diagnose technical issues and implement solutions. - Conduct inspections to ensure equipment functionality. - Test equipment performance and troubleshoot malfunctions. - Collaborate with engineers and other team members to resolve complex problems. - Provide technical...

  • IT Support Engineer

    1 week ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Technical Customer Support Engineer

    1 week ago

    Singapore ClickHouse Full time

    Technical Customer Support Engineer - Australia or Singapore About ClickHouse Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed...

  • Technical Support Engineer

    1 week ago

    Singapore LINDE MATERIAL HANDLING ASIA PACIFIC PTE LTD Full time

    **Responsibilities**: - Organize **technical training **on the engine, electrical, hydraulic, batteries, and fleet management system. (Practical and online webinar) - Preparation for new series of forklifts (software/special tools/training schedule) - **Training and Development plan **for Field Service Technicians (FST) and team leaders including train the...

  • Technical Support Engineering

    3 days ago

    Singapore Backer cellnergy pte ltd Full time

    Technical Support Engineer (Electrical/Electronic)We are seeking a talented Technical Support Engineer to join our dynamic team at Backer Cellnergy Pte Ltd. In this role you will be responsible for providing exceptional technical support to our valued customers. Your expertise in Electrical/Electronic Engineering will be crucial in ensuring our products and...

  • Technical Support Engineer

    7 days ago

    Singapore Starburst Full time

    About Starburst Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data...