
Technical Executive with Customer Support
1 week ago
**Responsibilities**:
- Perform installation, maintenance, and repair tasks for systems.
- Diagnose technical issues and implement solutions.
- Conduct inspections to ensure equipment functionality.
- Test equipment performance and troubleshoot malfunctions.
- Collaborate with engineers and other team members to resolve complex problems.
- Provide technical support to customers or end-users.
- Communicate technical information in a clear and understandable manner to non-technical customers.
- Maintain accurate records of customer interactions, technical issues, and solutions.
- Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
- Strive to achieve and exceed customer satisfaction goals.
**Requirements**:
- Previous experience in technical support on-site is preferred.
- Experience with or a keen interest in smart home technology is preferred.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal abilities. Proficiency in Mandarin is advantageous.
- Ability to work effectively in a team-oriented environment.
- Positive attitude and eagerness to learn and adapt.
- Familiarity with technical support tools and software.
- Flexibility to work during weekends and holidays if required.
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