Service Development

**Responsibilities**: - _Service Excellence:_ - Plans, develops and executes Service Excellence strategies and programmes - Analyses customer service related data to draw insights for designing of effective service excellence policies and programmes - Support/implement targeted marketing campaigns to increase customer loyalty, retention and satisfaction -...

**Responsibilities**: - Develop and implement strategic plans to expand the company’s real estate portfolio - Lead the formulation and execution of asset management plans for the portfolio assigned - Oversee the financial performance of the portfolio, including budgeting, forecasting and reporting - Develop and maintain relationships with key...

**Responsibilities**: - Supports the Head of L&D in the implementation of the company’s training plans and programmes - Handles the full training administration, processing of training grants and maintaining of training records - Collates training evaluations and assists in the preparation of training reports and statistics - Carry out department’s...

**Responsibilities**: - Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Able to communicate fluently In English and at least one other language to attend to non-English speaking customers - Prior experience in Call Centre environment is preferred - Possesses a customer service...

**Overall Job Responsibility**: - This role seeks to plan and develop the post-18 services so that PwDs can access appropriate and relevant care and residential services to meet their varied needs. This includes looking into the development of post-18 residential services to support PwDs and their families to live at home and/or in the community. This role...

**Responsibilities**: - Respond to customers’ queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate / NITEC graduate or equivalent - Able to communicate fluently in English and at least one other language to attend to non-English speaking...

**Overall Job Responsibility**: The Disability Support and Services Division is reviewing and enhancing the continuum of services to better support adult persons with disabilities and their caregivers. One key project will be to develop and implement a new Proof-Of-Concept (POC) with service providers running day activity centres and sheltered...

**Overall Job Responsibility**: The Service Development (Employment) Division aims to enhance and increase employment and employability opportunities for persons with disabilities. The team works with private and public employers, industry partners, social service agencies, and stakeholders such as Special Education Schools, Institutes of Higher Learning and...

**Overall Job Responsibility**: This role seeks to roll out pilots or initiatives related to post-18 residential and community living services so as to support People with Disabilities (PwDs) and their families to live at home and in the community. One key project will be the Enabled Living Programme (ELP), which is a community living option for PwDs with...

**Overall Job Responsibility**: - Enhancing the employment and employability of persons with disability is a key outcome for SG Enable. The Service Development (Employment) department is responsible for overseeing capability building of employers and job coaches, to better support the employment and retention of persons with disabilities. Job coaches...