Reservations Executive

1 week ago

Singapore GCH PTE. LTD. Full time

**Description**
- Responsible to handle telephone inquiries, to convert all sales inquiry into confirmed reservations and to input into the computer system.
- Provide lead advice and constant "feedback" concerning both inquiries and firm reservations.
- Maintain a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone.
- Responsible and accountable for all operations in relation to the reservations area of the Hotel whilst on duty.
- Handle all computer input, manual filing procedures and statistical information relevant to reservations.
- Provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
- Provide service to our customers in order to grow share of the account on behalf of the company.

**Requirements**:

- Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
- Minimum 1 year work experience, preferably with the relevant job responsibilities.

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