Emergency Call Handler

**About ARU**:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK, including our new Medical Doctor degree apprenticeship, the first in the country.

**About the role**:
Learning Development Services (LDS) play a pivotal role developing academically credible, business relevant distance learning courses, using learning technologies to enhance student experience and to help equip students with the skills fit for 21st century employment. With a truly diverse, international student population we provide the opportunity and flexibility that students need to be successful in their studies.

**Apprenticeship Distance Learning Tutor (Part-time, flexible contract, UK home-based)**

**Emergency Contact Handler Apprenticeship (Level 3 with level 4 Cert HE)**

We are particularly looking for tutors with the following key knowledge and skills:

- Use of sector specific technology to identify, record and update information relevant to the incident.
- Experience of working in a command-and-control centre.
- Broad experience and knowledge of contact handler communication processes, strategies, and theories.
- Knowledge of sector specific grading guidelines or mobilising procedures.
- Knowledge and experience of risk management, risk assessment frameworks and decision-making models.
- Knowledge and understanding of Health & Safety legislation and stress management.
- Awareness of organisational, legislative, and national policy and procedures.
- Awareness of organisational values and ethical standards and frameworks.
- Awareness of sector specific legal frameworks and regulatory standards.

The role would suit someone looking for an additional role/hours or part time work. Distance Learning Tutors will be home based; hours will be flexible determined by allocated module cohort numbers and credit weighting of the module.

We are looking to recruit a Distance Learning Tutor to start asap to support with module content development. Course delivery will begin in January 2026.

Please be advised that future additional work opportunities that Distance Learning Tutors may be involved with are:

- Project supervision.
- Module and course development.

Please be informed that these elements are each contracted separately at a set fee when required.

The hourly rate for delivery is £49.56 (including marking).

Interviews will take place w/c 16th June 2025.
- Find out more about working with us and how we recruit.
- We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
- We have a responsibility to ensure that all employees are eligible to live and work in the UK.

**_ Committed to being inclusive and open to discuss flexible working._**

**Guidance Notes**:

- Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Job Category

Teaching, Research & Scholarship

Vacancy Type

Casual

Employment Type

Claims based

Location

Home

Faculty/Prof Service

Learning & Development Services

Ref No

3481

Closing Date

23/05/2025