Field Service Engineer

Our Mission is to Map the Universe of Biology.

Improving the human condition is what fuels our passion for finding new ways of enabling scientific exploration. As a company, we strive to create end-to-end solutions that are simpler, easier, faster and more relevant to today’s life science challenges.

As the pioneer in the field of spatial biology, NanoString enables scientists across the globe to envision molecular interactions in three dimensions with three different systems, the

nCounter® Analysis System

, the

GeoMx® Digital Spatial Profiler

(DSP) and the

CosMx Spatial Molecular Imager

(SMI) platform. As a result, scientists can see the multiomic expression of genes and proteins in the natural context of tissue structure.

Since our founding in 2003, we have earned a reputation as a respected, trusted pioneer of innovative technologies that support our customers in their relentless pursuit of answers. Our products are based on a novel digital molecular barcoding technology invented at the Institute for Systems Biology (ISB) in Seattle under the direction of Dr. Leroy Hood.

With our technologies, our customers continue to extend our understanding of biology to answer previously unsolvable questions with consistent, reliable results.

However, NanoString is much more than innovative products. The secret sauce to the company’s success is our people, who are committed to excellence and dedicated to catalyzing the next biological revolution. Collectively, we live our corporate values of ambition, grit, ingenuity, authenticity, and customers every day and never stop asking “What if?”

Summary:
Field Service Engineer which includes up to 50% travel throughout APAC. Job is based in out of Singapore.

Job Responsibilities:

- Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
- Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all NanoString teams
- Provide feedback to internal teams to address failure points and make system reliability improvements
- Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
- Assist with the NanoString Quality process improvement initiatives

Job Requirements:

- Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
- Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
- Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
- Working knowledge of all technical support activities designed to achieve a world class customer experience
- Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing NanoString effectively in the field
- General understanding of IT and basic networking setup
- Willingness and Availability to travel; overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
- Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
- Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Preferred Qualifications:

- B.S. degree with 3-5 years of relevant field service experience
- Familiarity with fluorescence microscopy and robotic systems
- General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
- Experience working in a QSR certified organization