IT Service Desk

**Responsibilities**: - Provide IT Service desk support in Banking environment - Follow client operational workflow/guidelines. - Manage operational tickets at level 1 for incidents (perform troubleshooting to deliver a known solution or workaround) and service requests (documented steps to deliver an outcome) using the SOPs provided. - Perform escalation...

**Responsibilities**: - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Maintain ownership of cases and follow-up on reported issues until closure and...

**Responsibilities**: - Effectively manage, train and develop the service desk team - Ensure that all processes and standards used by the service desk are thoroughly documented, consistently audited and regularly improved - Promoting the service desk with the senior management and clients and working to ensure that it is seen as a core business function -...

**Location** Singapore, Central Singapore **Job Type** Contract **Salary** $8,500 - $10,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15281 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Effectively manage, train and develop the service desk team - Ensure that all processes and standards used by the...

**IT SERVICE DESK (x3)** **_Permanent / Direct Employment _** **_Job Location: East (Loyang) _** **_5 days job a week - 9am-6pm - ** **Purpose**: - The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function: - Defines and deploys the IT-processes and tooling for request-, incident-,...

Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to...

Roles & Responsibilities NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and...

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

Service Desk Support SpecialistThe primary function of this role is to manage the service desk operations, ensuring excellent customer service delivery across all touch points.Manage the daily activities of the service desk team and prioritize tasks based on urgency and importance.Serve as a key point of contact for customer inquiries and requests, resolving...

" **Excellent communication skills** - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS...