
Service Desk
4 days ago
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
Receives and responds to customer problems, issues, and requests.
Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
Help other support team members to resolve urgent/outstanding issues.
Act as a contact point between Helpdesk Operations and Other teams.
Assist supervisor to provide report to the management.
Job is performed with mínimal supervision.
**Requirements**:
Service desk Management
At least 1 - 2 years of IT Helpdesk experience in call centre environment
24 hrs rotating shift, will have shift allowance for evening shift, graveyard shift.
- Evening shift : 4 PM- 1 AM
- Graveyard shift : 12MN-9 AM
- Allowance for transport and weekend/public holiday provided
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