IT Service Desk

1 day ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**IT Service Desk**:

- Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
- Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
- Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
- Ensure that system procedures and methodologies are in place to support outstanding service delivery.
- Develop a deep understanding of projects to gain insights into scope of service delivery
- Take accountability for service delivery performance, meeting customer expectations, and driving future demands
- Analyse third-party and internal processes, and create strategies for service delivery optimisation

Requirement:

- Proficiency in leading both physical and virtual teams
- Experience with dealing with third party provided services
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to
- Mastery of ITIL (Information Infrastructure Library) principles
- Expertise in people management and leadership
- Strong organisation skills
- Can do attitude, ability to work in an environment of uncertainty and drive stakeholders towards the organisation wide objective.
- Self-driven, with good interpersonal and communication skills to be able to work independently as well as in a team.

Desired:

- ITIL certifications
- Project Management certifications
- **MUST- HAVE Good communication Skills and Tertiary education with focus on IT
Kindly take note that you will be employed under DYNAMIC HUMAN CAPITAL and will be working with our business partners for the above mentioned project.

Latha M

Senior Researcher

Dynamic Human Capital Pte Ltd,

2 Kallang Avenue #03-08 CT Hub Singapore 339407

EA License No: 12C6253 |Registration No: R1987570

  • Service Desk

    1 week ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...

  • Service Desk Manager

    5 days ago

    Singapore beBee Careers Full time

    IT Service Desk Lead PositionWe are looking for an experienced IT Service Desk Lead to manage our team of technical engineers. The successful candidate will have a strong background in IT service management and experience leading teams.The ideal candidate will have a minimum of 5 years of IT service desk experience, with at least 3 years of experience as a...

  • Service Desk Manager

    4 days ago

    Singapore beBee Careers Full time

    IT Service Delivery ManagerThe IT Service Delivery Manager is responsible for leading and overseeing IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment.The ideal candidate will have a...

  • Service Desk Manager

    5 days ago

    Singapore beBee Careers Full time

    Service Desk ManagerThe ideal candidate will oversee IT support operations across multiple clients, ensuring efficient incident resolution, service delivery, and continuous improvement.Key Responsibilities:Manage and oversee IT service desk operations for multiple clients, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are...

  • IT Service Desk Lead

    3 days ago

    Singapore beBee Careers Full time

    Senior IT Service Desk Manager PositionDescription:This role involves leading and overseeing IT service desk operations across multiple clients, ensuring efficient incident resolution, service delivery, and continuous improvement.

  • Service Desk

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    Service Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...

  • IT Service Desk Manager

    5 days ago

    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesLead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure efficient incident resolution, service delivery, and...

  • IT Service Desk Manager

    3 days ago

    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesLead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure efficient incident resolution, service delivery, and...

  • IT Service Desk Technician

    2 days ago

    Singapore beBee Careers Full time

    Job DescriptionWe are seeking a skilled IT Service Desk Agent to join our team. As a key member of our service desk, you will be responsible for providing timely and professional support to our users, ensuring that their technical issues are resolved efficiently and effectively.

  • Service Desk Manager

    2 weeks ago

    Singapore IFS Full time

    **Company Description** IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...