Desktop Support Services

4 days ago


Singapore SOLVERMIND HOLDING (SINGAPORE) PTE. LTD. Full time

The position of Deskside Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position include, but are not limited to the following:

- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment (Incident and Service Request)
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.

**Experience**:

- Requires 2 to 3+ years of related work experience
- Sound knowledge of imaging tools (Ghost, MDT, Auto Pilot)
- Good knowledge on Ticketing tool (SNOW will be added advantage)
- Installing, upgrading, and migrating to Windows 10
- Configuring network connectivity
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 10
- Hardware knowledge of all devices



  • Singapore Power It Services Full time

    _Job Description : _ - Proven work experience as a Desktop SupportEngineer or Field services Technical Support Engineer - Must possess the proven ability to install andconfigure new IT equipment, perform PC Refresh, deploy new hire installs ofequipment, PC moves, retirement and pickup of devices set for retirement. Wipedrives with proper tool before...


  • Singapore Stafflink Services Full time

    Job Description **Job Description**: Installation/configuration of OS, Messaging Clients for desktop pc/notebook Installation /configuration of accessories, peripherals and mobile devices Troubleshoot and resolve desktop incidents Manage disk and folder sharing, and permission settings on desktops Handle printer problems at users' desktops Perform...


  • Singapore COMPUTACENTER SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob descriptionDesktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus. Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted...


  • Singapore Mossad Services Full time

    Key Roles & Responsibilities Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms Escalate and work with third level support/third party vendor on resolution of problem when necessary Support remotely if necessary Maintain hardware inventory at assigned locations Provision new...

  • Desktop Support

    3 weeks ago


    Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Roles & ResponsibilitiesAttend to and perform daily support, maintenance and troubleshooting onsite and offsite Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA To work with product team on any system enhancement or troubleshooting.Requirements:Diploma in IT or relevant discipline ...


  • Singapore SEARCH INDEX PTE. LTD. Full time

    Desktop Support - IT Hardware & Software - End User Support Job Scope: - Deployment, configuration & troubleshooting on end user issues - Evaluate existing end user computing resources - Work with IT infrastructure team and external vendors to resolve user issue - Perform routine maintenance and upgrades of end user computing resources - Update Desktop...

  • IT Desktop Support

    2 weeks ago


    Singapore Singtel Group Full time

    Overview Select how often (in days) to receive an alert: Are you looking for value adding and impactful work? Do you want to make a difference with your expertise? With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in...

  • DESKTOP SUPPORT

    5 days ago


    Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

    Job Summary: We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.Key Responsibilities: Provide technical support to end users for hardware, software, and...


  • Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Desktop Support Provide IT technical service desk and onsite support for end-user services. Problem identification, diagnosis and rectification for both hardware and software issues. Support desktops, notebooks, printers and other hardware components. Installation, re-installation, troubleshooting and reconfiguration of MS Windows, Microsoft tools such as MS...

  • Desktop Support

    7 days ago


    Singapore Birlasoft Full time

    As a Desktop Support specialist, you will be responsible for handling tickets that require onsite support, responding to client support requests, and contacting clients to understand the nature of their problems. Your role will involve troubleshooting hardware and software issues, installing and maintaining computer peripherals, and upgrading operating...