Client Service Executive

2 weeks ago

Central Singapore CIMB BANK BERHAD Full time

**Location**

Singapore, Central Singapore

**Job Type**

Contract

**Salary**

$2,500 - $3,200 Per Month

**Date Posted**

5 hours ago

Additional Details

**Job ID**

130141

**Job Views**

1

**Job Description**:
Roles & Responsibilities

**Responsibilities**:
Strategy and Planning
- Responsible to ensure proper screenings, due diligience Know-Your-Customer (KYC) are conducted as per Bank P& P and regulatory requirements during onboarding and during customers’ transactions
- Responsible for Branch service quality, customers’ satisfaction and service excellence
- Ensure Key Performance Indication (“KPI”) & Key service index set by the bank is met. (90% of customer served within 5-10mins)
- Working closely with different departments on initiatives to improve Branch service delivery in support of customers’ financial needs
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Client Service Executive (“CSE”) targeting a Good/Satisfactory rating.
- Ensure Branch operations service, customers’ satisfaction and service excellence at all touchpoints.

Business Performance and Management
- Ensure customers are served professionally and efficiently.
- Attend to all customer enquiries on banking products and service promptly.
- Be customer obsessed and deliver excellent customer banking experience
- Handle customer complaints and queries and escalate to Superiors/Management for review
- Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank
- To respond to customers’ general Insurance and wealth products enquries
- Assist with adminstration of Portfolio Financing and Premium Financing related documents
- Preparing daily branch activity tracking and reporting
- Ensure clean desk policy and staff are dressed professionally at all times
- Any other responsibilities / tasks as assigned by the Management from time to time

People Management
- Monitors branch service to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
- Work closely with other departments regarding administrative matters in branch and customer transaction matters.
- To attend relevant courses for upskilling.
- Ensure staff are dressed professionally and branch premise is well kept and clean.

Compliance
- Comply with regulatory requirements, internal P & P, CSUGs & SOP.
- Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence

**Requirements**:

- Diploma
- Knowledge of customer service principles and practices
- Knowledge on basic Retail Banking products and services
- Relevant customer service experience preferred
- Team player

Tags

client

service

executive

6

months

contract

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