Assistant Studio Manager

6 days ago

Singapore BARRY'S BOOTCAMP SINGAPORE PTE. LTD. Full time

Reporting Relationship: This position will report to the Studio Manager, Barry’s Bootcamp.

**Responsibilities**

**_Customer Experience Management _**

❏ Maintain the distinct Barry’s aesthetic, appearance, atmosphere and culture

❏ Greets clients and provides prompt and courteous customer service

❏ Assess client needs and provide assistance with questions and product selection

❏ Assist in handling and resolving client complaints

❏ Enforce best practices to sustain client relationships and services

❏ Manage the Studio Client database, registering new clients with accurate registration procedures, receiving membership payments and maintaining client base

❏ Takes a leadership position in managing and problem solving difficult and challenging studio situations such as client injuries, sound and microphone issues, etc.

**_Sales and Retail Management _**

❏ Demonstrate high organizational skills and assist in the coordination of other departments

❏ Maintain product knowledge for all studio retail operations

❏ Drive Class attendance and satisfaction goals - have awareness of daily/monthly/weekly attendance goal

❏ Drive retail sales - working to exceed weekly retail goal

❏ Ensure sales tracker is accurate and up to date

❏ Oversee cash and POS system management

❏ Work with retail lead to manage back stock and complete retail inventory weekly.

**_Staff Management _**

❏ Contribute to daily manager wrap up if applicable to studio

❏ Manage team member breaks.

**_Administrative Responsibilities _**

❏ Assist the Studio Management team in daily studio tasks and projects

❏ Complete incident reports and submit through Google Forms

❏ Print Signage for upcoming events and decorate the studio for scheduled events during the MOD shift

❏ Adhere to all company policies and procedures.

**Requirements**:
❏ 1+ years experience in a team leader or supervisory role

❏ Current First Aid and CPR certificates

❏ Flexibility to work evenings, weekends, and holidays

❏ Excellent organisational and leadership abilities

❏ Outstanding communication and people skills

❏ Knowledge of industry legal rules and guidelines

❏ Familiarity with Google for Work Suite and various business software (e.g. ERP, CRM)

❏ Attention to detail

❏ Proficient in problem solving and able to work proactively within a team environment to meet established business and role objectives.

❏ Ability to lead and motivate a team

❏ Positive outlook and attitude

❏ Belief that outstanding customer service is the key to success

❏ Passion for health and fitness

❏ Self-motivation

❏ Willingness to undertake personal and professional development.

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