
Senior IT Support Technician
5 days ago
**Support Duties**
- Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
- Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
- Escalate unresolved or complex issues to senior-level support in a timely manner.
- Document all support activities and updates accurately in the company’s ticketing system.
- Monitor and follow up on critical client issues until resolution; proactively alert management of potential escalations or service disruptions.
- Provide support for software, antivirus, backup, and system-related issues where applicable.
**Project Responsibilities**
- Assist in the setup, installation, configuration, and testing of computer systems, networks, and peripheral devices.
- Accept and execute project assignments, providing regular updates and progress reports to the Project Manager.
- Coordinate with vendors, contractors, or third-party providers when necessary to support project deliverables.
- Participate in the handover of completed projects to support teams with proper documentation.
**General Responsibilities**
- Maintain clear and effective communication with Account Executives and Management on client-related matters.
- Identify opportunities to improve internal processes and contribute to operational efficiency and service quality.
- Support the company’s sales and client engagement activities, including meetings and product demonstrations when needed.
- Maintain professional conduct and uphold company standards when interacting with clients and stakeholders.
- Keep up-to-date with current technologies and best practices to stay relevant and provide high-quality service.
Pay: $2,200.00 - $2,800.00 per month
Work Location: In person
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