Digital Activation and Engagement Lead

1 week ago


Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services.

We are currently seeking a high calibre professional to join our team as a **Digital Activation and Engagement Lead - Wealth and Personal Banking.**

**Principal Responsibilities**
- Owning and delivering the local strategy, execution and be accountable to the measure of success in driving digital activation and engagement
- Delivering increase digital activation and engagement across the HSBC Digital Channels, online, mobile and other digital channels both for the customers and staffs
- Building a best in class Digital Channel customer experience that will lead, encourage and drive results locally across their teams, including iNPS for digital platforms
- Analyze, test and optimize the digital journeys and transactions across all touch points to improve feature activation and engagement
- Influence the digital delivery agenda in the area of features, customer journeys and design principles
- Leading digital awareness, change and messaging programs as HSBC continue to deliver new features to our customers both online or on mobile for the customers and staffs
- Design and lead in bank-wide commercialization, Omni-channel initiatives and CLCM digital readiness to achieve targeted Digital objectives, business productivity and operational excellence
- Working with global, region and local stake holders across different line of business, teams and functions

**Requirements**:
**Requirements**:

- Highly analytical, ability to gather and analyze information, judgment and decision making, communication competencies
- Strong personal links in the digital and finance industry
- Experience in both the developed and emerging markets
- Ability to lead and influence teams
- Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business
- Managing operational functions, directing process reengineering and efficiency exercises
- Keen understanding of products, services and underlying processes to fulfill
- Exceptional ability to lead and influence diverse teams across different functions
- Strong people leadership and team work skills
- An understanding of and respect for different cultures, working with colleagues from different countries within a region

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.



  • Singapore Johnson & Johnson Full time

    As the Digital Customer Engagement Lead you will drive digital transformation through development & execution of digital customer engagement strategy and models for the AP region. These include efforts that span across omnichannel, go to market strategy for new customer segment and patient engagement. **Focus Areas** - Lead the ongoing digital...


  • Singapore Asia Research and Engagement Pte Ltd Full time

    **Do you believe that business and finance must change to address sustainability and climate issues? Does your personal purpose include driving that change? ARE is looking for people who can work with investors to influence private sector decisionmakers across Asia. We not only search for relevant knowledge and experience, but most of all a dedication to...


  • Singapore CURTIN EDUCATION CENTRE PTE. LTD. Full time

    The Engagement and Activities Programme Lead plays a critical role in enhancing the student experience and creating a vibrant campus community at Curtin Singapore. In this role, you will be responsible for developing and implementing engaging programs that promote student learning, personal growth, and career development.ResponsibilitiesProgramme...

  • Assistant Director

    6 hours ago


    Singapore Smart Nation and Digital Government Office Full time

    **What the role is** - We are looking for individuals interested in driving our engagements and managing our communications with our key stakeholders in the public and private sectors. These stakeholders include citizens and businesses, and the public service. **What you will be working on** - You will report to a Deputy Director. Specific job...


  • Singapore Institute of Banking and Finance Full time

    Job ResponsibilitiesWe are seeking a highly skilled Digital Marketing Lead to oversee always-on digital campaigns for lead generation, working closely with strategic marketing teams and agencies to execute and optimize campaigns.Campaign Performance Analysis: Monitor campaign performance using analytics tools, identifying key insights to improve lead...

  • Digital Consultant

    1 week ago


    Singapore WPH DIGITAL PTE. LTD. Full time

    **Job Duties** - Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. - Provide Solution Consulting to Customers and give intelligent response. - Responsible for the satisfaction and growth of accounts, and able to identify opportunities for...


  • Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Singapore WPH DIGITAL PTE. LTD. Full time

    **Job Duties** - Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. - Provide Solution Consulting to Customers and give intelligent response. - Responsible for the satisfaction and growth of accounts, and able to identify opportunities for...


  • Singapore WPH DIGITAL PTE. LTD. Full time

    **Job Duties** - Lead digital services in new business initiatives, incl. writing proposals, creating estimates and presentations and actively participate in RFPs and pitches as needed. - Provide Solution Consulting to Customers and give intelligent response. - Responsible for the satisfaction and growth of accounts, and able to identify opportunities for...


  • Singapore Standard Chartered Life and Careers Full time

    The Global Lead, Digital Marketing WRB will be responsible for driving Performance Marketing Campaigns & initiatives across Digital and Social channels for Wealth and Retail Banking (WRB) for the Bank, ensuring alignment with overall business objectives and delivering a seamless customer experience. This role requires a Digital Marketing expert who has the...


  • Singapore Citi Full time

    The Digital Engagement team is responsible for driving Citi’s key digital metrics such as mobile banking adoptions, digital usage and digital onboarding processes. Roles and responsibilities - Work with team to drive and support Singapore teams to deliver ambitious digital growth with some examples as below: mobile banking adoptions, digital usage,...


  • Singapore ASIA DIGITAL EXCHANGE PTE. LTD. Full time

    Company OverviewAsiaNext is a leading institution-only, global exchange for digital assets. Combining the innovation of crypto with the robust security of traditional finance, we offer a comprehensive platform for trading and tokenising a diverse range of securities and non-bankable assets.A joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore Citi Full time

    **IPB - Digital Engagement Manager Lead** As part of a dynamic business serving the Affluent Offshore customers based in Asia Pacific and beyond, we are looking for a Digital Engagement Manager to join our world-class team. At Citi, we have a drive to help clients move from their aspirations to achievement that has defined our values for over 200 years....


  • Singapore Newfold Digital Full time

    As the Engagement & Loyalty Specialist, you are responsible for implementing and optimising engagement, retention, and loyalty marketing campaigns/projects across the various brands of Newfold Digital. Your objective is to increase ABPU, upsell/cross-sell revenue, customer lifetime value, and customer tenure.- Implement and execute engagement, retention, and...

  • Engagement Director

    2 days ago


    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $8,000 - $11,000 Per Month**Date Posted** - 4 hours agoAdditional Details **Job ID** - 103293**Job Views** - 1Roles & Responsibilities We are Monstarlab! You may think of us as a Startup Incubator & Accelerator for Enterprise. We help Large corporations & businesses to...


  • Singapore Agency for Science, Technology and Research Full time

    In this role you will be responsible to lead and manage the digitalization and transformation efforts of A*STAR, including leading our Business Transformation and Process Re-engineering efforts. As the Lead Digitalization & Transformation Officer, you will: - Formulate the digitalization strategies and roadmaps for the whole of A*STAR. - Lead and manage...


  • Singapore AIA Full time

    At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And as part of our...


  • Singapore GEMINI DIGITAL PAYMENTS PTE. LTD. Full time

    We are seeking a highly motivated Product Management Lead to join our team at GEMINI DIGITAL PAYMENTS PTE. LTD.About the RoleThis role offers the opportunity to work on customer activity and engagement reporting tools, leveraging market research, customer data, and company strategy to drive growth, customer engagement, revenue, and community.Main...


  • Singapore Standard Chartered Life and Careers Full time

    Head, Client Engagement Journey & Experience Delivery JOB SUMMARY We are seeking an accomplished and visionary professional to join our team as the Head, Engagement Journeys & Experience Delivery for our Wealth & Retail Banking. The role is responsible for leading the vision, strategy and execution of Client Engagement Journeys and uplifting experiences...