volunteer engagement activator

Roles & Responsibilities

ABOUT EQUAL

EQUAL is an Institute of Public Character (IPC) charity that focuses on improving social and mental health and well-being amongst children, youths, persons with special needs, and the elderly. We do this through transformative animal-assisted services which are evidence-based, and have a strong culture of care and service to people, animals and communities. EQUAL partners rescued and retired horses to empower those whom we serve by enhancing their socio-emotional well-being, self-awareness and relationship management skills through animal-assisted programmes – developing resilience and strengthening individuals and communities.

ABOUT THE ROLE

Join our team as a Volunteer Engagement Activator and be part of a growing equine-assisted services industry in Singapore.

You'll understand our volunteers' motivation for supporting EQUAL and encourage them to activate and actualise their potential to EQUAL's cause; learn how to train, inspire and support our volunteers; build bridges with like-minded organisations to drive mutually beneficial partnerships; assess our volunteer's impact on our beneficiaries; and ensure everyone has a rewarding and meaningful experience.

If you love working with people/horses/animals, building momentum in projects - and enjoy rolling up your sleeves in both an office and a stable environment, this is the perfect opportunity for you to make a difference

ROLE REQUIREMENTS

1. Volunteer Engagement Support (B2C):

· Serves as the first point of contact between a Volunteer and EQUAL, representing EQUAL's brand and directly impacting the volunteer experience.

· Support the volunteer's onboarding experience by ensuring a volunteer completes all the necessary steps to sign up as an EQUAL's volunteer.

· Train volunteers in the areas of stable maintenance and befriendingprograms.

· Build mutually beneficial relationships with volunteers from diverse backgrounds.

· Co-design and execute volunteer appreciation and welfare initiatives.

· Generate and record actionable insights on volunteer performance and competencies.

· Co-develop compelling and inspiring marketing messages to volunteers throughout the volunteer lifecycle journey (attract, recruit, engage, onboard, manage, communicate, and report on volunteer activity).

· Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.

· Actively seek to interact and understand volunteers' motivations and skillsets to improve job matching and potential partnership opportunities.

· Support the team in fostering a community culture of possibilities, compassion, partnerships, and volunteerism.

2. Volunteer Partnership Engagement Support (B2B):

· Serves as the first point of contact between a Partner Organisation and EQUAL, representing EQUAL's brand and directly impacting the partnership terms and outcomes.

· Attending corporate inquiries in a professional manner and anticipating their needs.

· Conceptualise, co-design and execute volunteer programmes with partner organisations.

· Generate and record actionable feedback by corporate partner organisations.

· Develop recommendations on both immediate and long-term improvements to the volunteer experience and the volunteer impact on beneficiaries.

· Monitor and flag potential corporate engagements that need to be followed up on.

3. Animal Welfare and Operations (Stable Maintenance) [First 3 months only]

· Once a week, 3 hours per session.

· Mucking and skipping stables.

· Pushing/retrieving filled/empty bins to the bin collection point. ​

· Assist to distribute hay and water buckets to each of the horses. ​

· Grooming and leading horses will be introduced only after completion of the progressive training.

4. Administrative Support:

· Consistently update and maintain volunteer databases and records.

· Coordinate and provide timely and accurate scheduling of meetings and training sessions.

· Administrative support for volunteer recruitment campaigns and related publicity materials.

· Prepare compelling presentation decks for external parties: volunteer training, corporate proposals and Committee meetings.

· Event set up and tear down.

· Actively update Volunteer Management SOPs.

· Update inventory of VM assets (both digital and physical).

· Applying for financial claim reimbursements from approved grants.

5. Research and Analysis:

· Record and assist in analysing volunteer output and outcome metrics, on a bi-monthly basis.

· Conduct research on emerging trends and approaches in volunteer management.

· Analyse data and provide insights to support the development of volunteer management strategies.

6. General Support:

- Provide general administrative and operational support to the volunteer management team.

- Assist in the implementation of volunteer management policies, processes, and initiatives.

Preferred Experience:

- Polytechnic diploma or professional qualifications.

- Event Planning/ Project Management

- Front Line Facing Roles – Customer Service, Volunteer Engagement, Sales, etc

- Training, Teaching or Presenting

- Working with Animals (preferred, but not necessary)

Technical Competencies:

- Microsoft Excel, Word, and PowerPoint – Intermediate to Advanced

- Computer Literacy - Intermediate to Advanced

- WhatsApp/Telegram and Email Platforms - Intermediate to Advanced

- Canva – Basic to Intermediate

- MailChimp – Basic to Intermediate

- Zoom/ Microsoft Teams - Basic to Intermediate

Other Attributes:

- Passionate in developing a strong volunteerism culture at EQUAL, - putting the beneficiaries and people at the center of our intentions and activities. A strong sense of responsibility and personal integrity is essential. Meticulous and detail-oriented with a composure that can handle challenging situations.

Tell employers what skills you have

Animal Welfare
Volunteer Training
Relationship Management Skills
Volunteer Engagement
Water
Microsoft Excel
Data Analysis
Vaccinations
Teaching
VM
Canva
Travel Insurance
Mental Health
Administrative Support
Wellbeing
Volunteer Management
Community Development
Computer Literacy

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