Interns - Front Office

2 days ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.**Responsible for **providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

**Tasks/Responsibilities**:

- Welcome guests professionally and provide personalized service.
- Assist guests with check-in and check-out processes.
- Familiarize yourself with room types, rates, and hotel facilities.
- Attend daily briefings and department meetings.
- Process guest check-ins and check-outs using the Property Management System.
- Assist with switchboard operations.
- Provide information on excursions and activities.
- Attend to guests' needs at the Front Desk, including special requests.
- Inspect guest rooms prior to arrival and ensure amenities are in place.
- Maintain stock of front desk supplies and guest amenities.
- Upsell hotel products and services.
- Handle guest complaints promptly and professionally.
- Report incidents, complaints, and suggestions in the daily logbook.
- Communicate effectively with other hotel departments.
- Ensure departing guests receive accurate departure information.
- Assist guests with luggage and provide information about the hotel and local area.
- Maintain cleanliness and organization of lobby and bell stand areas.
- Deliver messages and valet services to guest rooms.
- Promote hotel facilities to guests.
- Maintain impeccable grooming standards.
- Assist Front Office with additional tasks as needed.
- Exceed guests' expectations in all responsibilities.

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