Front Office Supervisor

2 weeks ago

Singapore beBeeDuty Full time

Job Title: Front Office Duty Manager

Job Description:

  • Oversee the efficient operation of the front office, guest service/switchboard and other related systems in accordance with hotel standards.
  • Review room availability, staff schedules, guest arrivals/departures, previous shift logs, and internal reports to ensure smooth operations aligned with forecasted occupancy and guest needs.
  • Supervise lobby and public area inspections, manage driveway traffic, drive upselling initiatives, and conduct spot checks to maintain high-quality service standards.
  • Develop and implement effective training programs for front office personnel to enhance their knowledge and skills.
  • Foster a motivated and respectful work environment, promoting service excellence and encouraging team members to contribute to achieving hotel goals.
  • Ensure seamless communication across all front office departments through regular feedback sharing and alignment.
  • Lead by example, demonstrating hands-on leadership and taking ownership of team success.

Required Skills and Qualifications:

  • Pleasant and passionate about the hospitality industry.
  • Fluent English speaking/written skills with knowledge of a second language an advantage.
  • At least 2 years' experience in a supervisory role at front office in a hotel/hospitality setting.

Benefits:

  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop skills and advance career in the hospitality industry.

Others:

  • Supportive team environment.

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