Operational Performance

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

This role will assess and help improve the regular operational performance of each agencies in the region. He/She will provide support when needed i.e., process-related or bottom-line improvement and support business development projects i.e., intermodal-related. The role reports to the Intermodal Manager of the Region with a functional link to head office in Marseilles.

**Responsibilities**:
Operational Performance

Ensure that intermodal/logistics teams in the region and agencies are providing consistent levels of service and keep focused on constant improvements

Take accountability of operational reporting related to job scope, including monthly progress report and AGILITY reporting where required

Service Development

In a context of digitalization, you have the responsibility to:
Implement PUDO and Container Reuse projects in Asia Pacific and reporting their monthly progress.

Meet with container reuse platform partners as and when needed and with enhancement committee on monthly basis to provide valuable insights and propose solutions where required.

Specific Tasks

The missions of the Operational Performance and Service Development Officer are the following:
Service Development, Strategy & Business partnering

You develop and implement service project initiatives set out by the Intermodal & Logistics department in the region: e.g., PUDO, container reuse, etc., in accordance with the direction by Head Office.

You liaise with Agencies in the APAC region to ensure that responsibilities maintained locally are performed efficiently and monthly performances are reported back to the Regional Management and Head Office

You aim to improve revenue for the region by setting incremental targets year-on-year.

You participate in monthly meeting with Digitalization Enhancement Committee for improvements of your handled projects involving digitalization platforms like Avantida, Matchbox and Smartlog.

You support the department to manage the data used by GBS team to be accurate for usage in weekly intermodal performance reporting purposes with clear guidance through an SOP for GBS partner e.g., Rail report and CH Ratio report.

**Requirements**:
Tertiary qualification in Business / Commerce / Statistics

3 years of experience in operational/finance-related analytical functions

Experience within the shipping industry would be an advantage

Advanced level of Excel required

Well developed analytical skills and a logical thinker

Understanding business fundamentals

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.

**Kindly note that only short-listed applicants will be contacted.

(iii) To conduct necessary reference checks; and

(iv) Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

Come along on CMA CGM’s adventure