Optimising Operational Performance

2 days ago

Singapore beBeeExcellence Full time $80,000 - $100,000
Operations Excellence Specialist

Job Description:

We are seeking an experienced Operations Excellence Specialist to join our team. As a key member, you will drive operational excellence across multiple countries, ensuring smooth operations, process optimisation, and data-driven decision-making to enhance customer satisfaction and operational performance.

Key Responsibilities:

  • Operational Coordination & Process Optimisation: Collaborate with cross-functional account teams to identify, implement, and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments.
  • Performance and Data Analysis: Regularly review business performance and key performance indicators, using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports.
  • Client Interaction & Issue Resolution: Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience.
  • Market and Trend Monitoring: Track market trends and understand how evolving market conditions impact operational performance, adapting processes and strategies accordingly.
  • Reporting & Presentation: Develop, monitor, and distribute detailed reports and presentations that communicate operational performance, efficiency metrics, and improvement plans to internal teams and customers.
  • Team Collaboration and Best Practices Implementation: Support regional teams by sharing best practices in data integrity, timely quotations, and process enhancements. Work collaboratively to streamline operations and ensure consistency across all markets.

Required Skills & Qualifications:

  • Technical Proficiency: Advanced skills in the Microsoft Office Suite, with particular expertise in Excel and data analysis.
  • Communication Skills: Superior written, verbal, and presentation abilities, enabling you to engage and communicate with both internal stakeholders and customers effectively.
  • Organisational Expertise: Proven capability in managing multiple tasks, prioritising deadlines, and delivering high-quality outcomes in a fast-paced environment.
  • Industry Knowledge: A solid understanding of the logistics, freight forwarding, and transportation sectors, with at least 3 years of experience in an operational role within these industries.

Benefits:

This role offers the opportunity to work in a dynamic environment, driving operational excellence and making a significant impact on our customers' experiences.

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