Lab Team Lead

**BUILDING A WORLD CLASS TEAM STARTS WITH YOU**
- At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
- Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
- Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

**Job Summary**:
Manages day-to-day operation and delivery of certification and testing services in the assigned product group.

Schedules, assigns work and control service delivery output.

Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets.

Ensures all aspects of the services delivered meet divisional and corporate policies and procedures.

Determines and initiates actions required to improve service delivery.

Corrects operational and equipment related deficiencies as appropriate to ensure deadlines and financial targets are met.

Manages employees by providing direction and leadership to all service delivery employees within the designated area.

Hires, trains, disciplines and terminates staff as required. Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high quality execution of certification and testing services.

Assists in the growth of employees through training and career development activities.

Approves employee overtime, vacation, and expense accounts as appropriate.

Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager.

Determines annual capital and capacity requirements and develops forecasts based on these determinations.

Monitors progress towards accomplishing plan

objectives and budget targets, including purchase and installation of capital equipment.

Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area.
- Performs witness testing at clients or third party facility for certification. Provides client with assistance in solving problems/failures without divulging proprietary information - Maintains accurate, orderly and complete test data. May be required to overview laboratory tests. Analyzes test results and determines compliance. May identify reasons for inconsistencies between data and expected results. Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies rationale for compliance or non-compliance. - Evaluates and qualifies companies in the administration of Certification Programs. Reviews customer test methods and systems; reviews new/old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements. - Provides technical information service to clients. Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality. Provides technical guidance and training. Answers inquiries regarding standards and legal requirements. - Qualified to perform (CB) Report reviews and conduct Category Audits. Acts as a mentor.