Store Manager

6 days ago

Outram, Singapore The Platform Collective Pte. Ltd Full time

**Job Description for**:

- Food & Beverage (F&B) Store Manager

**Job Summary**:
The Food & Beverage (F&B) Store Manager is responsible for overseeing the daily operations of the F&B store, ensuring excellent customer service, optimizing sales and profitability, and maintaining high standards in quality and cleanliness. The F&B Store Manager will lead and manage the staff, coordinate activities, and strategically plan to improve store performance and customer satisfaction.

**Key Responsibilities**:
**1. Operational Management**:

- Oversee daily operations of the store, including opening and closing procedures.
- Ensure compliance with health and safety regulations.
- Manage inventory levels, ordering supplies as needed to avoid shortages or excess.
- Maintain the cleanliness and organization of the store, including dining areas, kitchen, and storage.

**2. Customer Service**:

- Foster a welcoming and customer-focused environment.
- Address and resolve customer complaints promptly and professionally.
- Monitor customer feedback and implement strategies to improve service quality.

**3. Financial Management**:

- Achieve sales targets and manage the store's budget effectively.
- Monitor financial performance, including revenue, expenses, and profitability.
- Prepare and analyze financial reports, adjusting strategies as necessary to meet financial goals.

**4. Staff Management**:

- Recruit, train, and supervise staff, ensuring they understand and adhere to company policies.
- Schedule staff shifts and manage payroll.
- Conduct regular performance reviews, providing feedback and coaching to staff.
- Foster a positive and productive work environment.

**5. Marketing and Promotion**:

- Implement marketing and promotional strategies to attract and retain customers.
- Coordinate special events and seasonal promotions to boost sales.
- Manage social media presence and online reviews to enhance store reputation.

**6. Quality Control**:

- Ensure all food and beverages meet quality standards and presentation guidelines.
- Monitor kitchen and service areas to maintain high standards of hygiene and food safety.
- Conduct regular audits and inspections to ensure compliance with company and regulatory standards.

**Requirements**:

- **Experience**: Minimum of 3-5 years of experience in a managerial role within the F&B industry.
- **Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in financial management and budgeting.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of health and safety regulations.

**Personal Attributes**:

- Customer-oriented with a passion for delivering exceptional service.
- Strong problem-solving skills and ability to handle stressful situations.
- Detail-oriented with a commitment to maintaining high standards.
- Innovative mindset with a willingness to adapt to new trends and changes in the industry.

**Working Conditions**:

- Flexibility to work weekends, holidays, and evenings as required.

**Job Types**: Full-time, Part-time

Pay: $3,500.00 - $4,500.00 per month

Expected hours: 44 per week

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Holidays
- Shift system
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

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