Customer Success

**Customer Success - CTO**:
Singapore (APAC-HQ), Singapore

+ 1 more location

Date posted

**Jul 28, 2025**
- Job number

**1838440**
- Work site

**Up to 50% work from home**
- Travel

**50-75**%**
- Role type

**Individual Contributor**
- Profession

**Customer Success**
- Discipline

**Cloud Solution Architecture**
- Employment type

**Full-Time**

**Overview**:

- Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create lifechanging innovations that impact billions of lives around the world. You can help us to achieve our mission.

Are you ready to transform with your future team the way technology is used in the largest customers? Do you thrive by leading teams of seasoned professionals working with cutting edge technologies? Would you love to partner with other Segment Leaders to accelerate the transformation towards AI and data-driven organizations, built on a secure foundation?

**Qualifications**:
**Qualifications**

Required/Minimum Qualifications
- Bachelor's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR Master's Degree in Business Management, Engineering, or related field AND 12+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR equivalent experience.
- 8+ years engineering and/or technology experience (e.g., technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
- 5+ years people management experience.

Additional or Preferred Qualifications
- Bachelor's Degree in Business Management, Engineering, or related field AND 16+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR Master's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within Customer Success
- OR equivalent experience.
- 7+ years people management experience.
- 4+ years experience in professional services, customer success, sales, and/or customer service.
- 4+ years experience in complex project management and/or customer account management (e.g., leading/orchestrating virtual teams).

**Responsibilities**:

- Customer Success CTO (Chief Technology Architect Role)

**Customer Centricity**:

- Anticipates industry trends (customer industry verticals, information technology [IT] industry) and gathers customer/partner technical insights to position the organization to deliver architectures that account for changing landscapes and key priorities. Leverages insights to influence long-term technology strategy and influences others to focus and adapt architectural models, plans, and solutions to align with key insights and drive consultative solution selling. Acts as the voice of the customer (VOC)/partner by championing feedback around technical capabilities, blockers, and insights and drives the resolution of existing items. Represents the customer/partner to internal teams (e.g., Engineering) and mentors peers on best practices around internal resource usage. Contributes to Microsoft-centric operations and cadences to align with customer/partner feedback. Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influence product roadmaps and decision making. Drives customer/partner advocacy and sharing success stories with the wider internal team.
- Is the Chief Technical Office (CTO)-level leader who drives technical leadership and executive engagement. Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders for large and high-impact customers/partners (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs). Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed. Addresses requirements/issues/strategies with win-win technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner. Contributes to an