Service Desk Agent

**We have over 100 jobs daily! Join us today! **Job title: Service Desk Agent** **Location: 80 Raffles Place, 048624** **Working hours: Mondays to Fridays (9.00am to 6.30pm)** **Salary: $2300-2800/month** **Provide solutions to simple issues reported by end users over remote assist by phone or network remote control.** **Applies understanding and...

**Service Desk Agent** **Position Overview**: VML is seeking a detail-oriented and technically proficient Service Desk Agent with experience in a leading edge Content Management System like Sitecore or similar platforms. This role involves managing and reviewing support tickets related to these kinds of platforms, ensuring requests are properly documented,...

**Role: This is a full-time, onsite, **Service Desk Agent **Role for our esteemed banking client in Singapore. If you are selected, You will provide technical assistance and customer support to users of IT services in the day-to-day activities. Company provides endless opportunities for career progression and better work - life...

JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...

Greetings from JP Infotech!!! We have an Immediate Openings for **Service Desk Agent **with our reputed Client. Location: Singapore Exp: Minimum 1 year **Requirement** - **Singaporean Chinese Speaking** - Min Diploma in IT related fields - 1 year experience in Service Desk - Knowledge in Windows OS, MS office, MS Outlook, mobile devices...

**Service Desk Agent** **Job description**: - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Maintain ownership of cases and follow-up on reported...

Diagnose and resolve technical hardware and software issues via call or remote tools. - Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles) - Ensure tickets managed within KPI measurements and standards. - Identify and escalate incidents and problems requiring urgent attention - Escalate incidents...

Min Diploma in IT related fields - 1 year experience in Service Desk - Knowledge in Windows OS, MS office, MS Outlook, mobile devices support. * The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner) Schedule: - Day shift

Roles & ResponsibilitiesKey Responsibilities Provide First Call Resolution (FCR) technical support via phone and email, ensuring timely responses to all queries. Perform first-level troubleshooting on all reported incidents and escalate unresolved issues to 2nd-level resolver groups as per work instructions. Furnish and submit timely updates to customers...

**Responsibilities**: - Manage and lead the Service Desk and staffs to provide 1st level technical support. - Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. - Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support...