Service Desk Lead

Roles & ResponsibilitiesResponsibilities:Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all...

About the RoleAs a seasoned IT professional, we are seeking an exceptional Service Desk Manager to lead and oversee our IT support operations across multiple clients. This strategic role requires a highly organized and customer-focused leader with extensive experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. So if you’re talented, driven, creative, and hungry to...

Job Summary:We are seeking an exceptional IT Service Desk Director to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment.The ideal candidate will ensure efficient...

Excellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS Outlook and...

Roles & ResponsibilitiesJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure...

Roles & ResponsibilitiesAbout the jobJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate...

Roles & ResponsibilitiesAbout the jobJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate...

**Company Description** IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...

Academia is looking for a full-time Front Desk Team Lead who enjoys working with students and their parents, and is dedicated to providing an excellent customer service experience. **Responsibilities**: - Provide general front desk assistance to walk-in students and parents - Respond to phone and online queries about classes, replacement lessons, teachers,...

About UsArtyzen Singapore is a luxurious lifestyle accommodations located in the heart of the city. Our iconic heritage landmark offers 142 rooms and suites, blending modern luxury with traditional charm. We pride ourselves on providing exceptional guest experiences, and we're looking for someone who shares our passion for delivering outstanding service.Job...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Roles & ResponsibilitiesRole:Service Desk ManagerJD:• Manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.• Prioritize and assign tickets based on impact, urgency, and contractual agreements.• Ensure seamless communication and coordination between internal teams and client representatives.•...

Roles & ResponsibilitiesRole:Service Desk ManagerJD:• Manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.• Prioritize and assign tickets based on impact, urgency, and contractual agreements.• Ensure seamless communication and coordination between internal teams and client representatives.•...

**Location** Singapore, Central Singapore **Job Type** Contract **Salary** $8,500 - $10,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15281 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Effectively manage, train and develop the service desk team - Ensure that all processes and standards used by the...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...

Responsibility Demonstrate excellent communication skills, both written and spoken. Maintain ownership and provide timely updates to clients on the status of reported cases within targeted Service Level. Support scopes are both hardware and software issues. Ensure all incidents and service requests are successfully and accurately identified,...