Service Desk Lead

Job Title: Service Desk ManagerThe Service Desk Manager plays a pivotal role in ensuring seamless IT support for users. This position requires strong leadership abilities, excellent communication skills, and a proven track record in team management and performance monitoring.Key Responsibilities:Team Management: Oversee the daily operations of the service...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

IT support IT Service Desk Site Lead **Location**: Singapore Employment Type: Regular Job Code: A197644A **Responsibilities**: About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems,...

Our client, a leading bank, is seeking an experienced Service Desk Lead to oversee and manage its IT service desk operations. This role is responsible for ensuring high-quality, timely, and effective IT support services to internal users, maintaining strong service standards, and driving continuous improvement initiatives. Key Responsibilities: Lead and...

Responsibilities About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business.We provide a full range of IT services—including network systems, security, hardware, and software—while focusing on user experience, operational efficiency, and innovative IT...

IT supportIT Service Desk Site LeadLocation:SingaporeEmployment Type:RegularJob Code:A197644AResponsibilitiesAbout The TeamOur IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems, security, hardware, and...

**Key Responsibilities**: - Lead and manage the knowledge transfer process during service transitions or onboarding/offboarding. - Develop and maintain comprehensive knowledge transfer plans, schedules, and documentation. - Collaborate with service desk teams, project managers, and technical SMEs to gather and document critical knowledge. - Ensure all...

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us Inspiring creativity is at the core of...

Service Desk Support SpecialistThe primary function of this role is to manage the service desk operations, ensuring excellent customer service delivery across all touch points.Manage the daily activities of the service desk team and prioritize tasks based on urgency and importance.Serve as a key point of contact for customer inquiries and requests, resolving...

Manage and lead the Service Desk and staffs to provide 1st level technical suppor - Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. - Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. - Take overall responsibility for incident management and request...