Quality Management and Product Development Manager
1 week ago
**Quality Management and Product Development
**Job Summary**
Responsible and accountable for leading the journey towards achieving quality excellence and food safety compliance across the supply chain by driving continuous improvement cycles; establishing systems, structures, and processes; advocating knowledge sharing and learning; developing people capability; fostering cross-functional collaboration, cooperation, and partnership with suppliers and customers to ensure consistency and sustainability in product, package and service integrity.
**Key Accountabilities**
- Engage and develop people in a Quality culture through effective communication, knowledge sharing, shared learning, recognition, coaching, feedback, and mentoring to inculcate a motivated workforce and process ownership.
- Foster cross-functional collaboration, cooperation, and partnership with suppliers and customers in root causes analysis, problem-solving and proactive preventive measures to maintain and sustain Quality and Food Safety.
- Communicate effectively and advocate a Quality/Food Safety mindset among associates to create awareness of the Company’s Quality/Food Safety policies, standards, and requirements.
- Inspire innovative solutions to current Quality and Food Safety issues and identify trends and improvement opportunities in the commercialization of new products/packages (NPD), Total Product Management (TPM), manufacturing processes, technologies, and compliance with regulatory requirements.
- Establish systems and processes to ensure consistency, reduce variability, eliminate waste and generate cost-saving opportunities from Quality perspectives.
- Execute risk assessment and mitigation plans as a proactive approach to risk and crisis management related to Quality and Food Safety.
- Enhance analytical capability to leverage internal and external expertise through networking and act as a reference point for technical knowledge in systems and processes.
- Manage systems and process health through independent regular internal audit programs, management reviews, validation protocols, and corrective action requests.
- Identify opportunities to eliminate 8 wastes across operations.
- Able to perform a supervisor’s roles and responsibilities during her absence.
**Functional Skills and Capabilities Required**
- **Customer Focus**:Timely response to meet internal and external customer expectations to ensure high customer service level and satisfaction.
- **Business**:Adhere to service level agreements with other functions in alignment with Company’s vision, mission, values, goals, and objectives.
- **Quality/Food Safety Management System**:Familiar with ISO standards for Quality and Food Safety, ie QMS 9001, FSMS 22000, HACCP, PAS 220, and PRPs eg 6S, GMP.
- **Technical Knowledge**:Familiar with food science and technology knowledge, ie thermal processes, food chemistry, food microbiology, nutrition, analytical test methods, etc.
- **Total Product Management**:Familiar with requirements for handling and storage of full goods in the warehouse, distribution centers, and marketplaces.
- **Information Systems**:Able to extract information from the SAP system and execute commands.
- **Communicating, Collaborating & Influencing**:Have strong communication skills and the ability to interface with individuals at all levels and functions of the business. Work well in teams with others from diverse organizational functions and backgrounds as both a leader and an individual contributor. Work independently with mínimal guidance required, ie good time management, planning/organization, and decision-making skills
- **Networking**:Network with both internal and external suppliers, customers, and stakeholders to foster collaboration, partnership, and cooperation.
- **Coaching & Feedback**:Provide coaching, feedback, and counseling to supervisors and inspectors on functional skills, knowledge, and behaviors.
**Other Requirements**:
- Bachelor's Degree has 10 years of experience with at least 5 years of relevant experience in the Manufacturing Industry.
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