Customer Service Rep

2 days ago


Tampines, Singapore UPS Full time

**ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้**

มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ Fortune Global 500 ที่คุณสามารถจินตนาการถึงนวัตกรรมที่เป็นไปได้ พร้อมกับการมีประสบการณ์ในวัฒนธรรมองค์กรที่ส่งเสริมการให้รางวัล และทำงานร่วมกับทีมที่มีความสามารถที่จะช่วยให้คุณได้พัฒนาในทุก ๆ วัน เรารู้ว่าการนำ UPS ไปสู่อนาคต ต้องมีกลุ่มคนที่มีทักษะและความหลงใหลที่แตกต่างแต่ผสมผสานกันอย่างลงตัว หากคุณมีคุณสมบัติและแรงขับในการเป็นผู้นำของตัวเองและ/หรือของทีม เรามีบทบาทที่พร้อมจะพัฒนาทักษะของคุณและพาคุณก้าวไปในระดับที่สูงขึ้น

**รายละเอียดของงาน**:
**Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.**

**Responsibilities**:

- Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
- Work with internal LFS external customers to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Build and maintain rapport with customers to fulfill their requirements
- Process Stock In/Out in SAP
- Work with LFS internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist in distribution and operations as needed

**Requirements**:

- Minimum secondary education or GCE ‘O’ Levels
- 2 years’ experience in handling Air and Sea operations with a focus on Customer Service
- Proficient in both written and spoken English

**ประเภทพนักงาน**:
ถาวร

UPS มุ่งมั่นที่จะทำให้ที่ทำงานเป็นที่ที่ปราศจากการเลือกปฏิบัติ การล่วงละเมิด และการตอบโต้


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