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Customer Service Rep

2 weeks ago

Singapore UPS Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.**

**Responsibilities**:

- Keep the pulse of customer satisfaction
- Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
- Work with internal LFS external customers to create an exceptional customer service experience
- Manage account/customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Build and maintain rapport with customers to fulfill their requirements
- Process Stock In/Out in SAP
- Work with LFS internal customers on process improvements
- Help craft account SOPs and Work Instructions
- Assist in distribution and operations as needed

**Requirements**:

- Minimum secondary education or GCE ‘O’ Levels
- 2 years’ experience in handling Air and Sea operations with a focus on Customer Service
- Proficient in both written and spoken English

**Employee Type**:
Permanent

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