Customer Service Rep

4 days ago


Singapore UPS Full time

Join to apply for the Customer Service Rep role at UPS .

Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

Keep the pulse of customer satisfaction Respond to customer inquiries promptly. Take the lead as the first point of contact for customers Work with internal LFS and external customers to create an exceptional customer service experience Manage customer expectations Coordinate with internal and external customers for Corrective and Preventative Actions Develop KPI customer-specific reporting and scorecards Build and maintain rapport with customers to meet their requirements Process Stock In/Out in SAP Collaborate with internal teams on process improvements Assist in crafting

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