Customer Service Rep

2 days ago


Singapore UPS Full time

Join to apply for the Customer Service Rep role at UPS .

2 days ago Be among the first 25 applicants

Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

  • Keep the pulse of customer satisfaction
  • Respond to customer inquiries promptly. Serve as the first point of contact for customers
  • Work with internal LFS and external customers to create an exceptional customer service experience
  • Manage customer expectations effectively
  • Coordinate with internal and external customers for Corrective and Preventative Actions
  • Assist in developing KPI-specific reporting and scorecards
  • Build and maintain rapport with customers to meet their needs
  • Process Stock In/Out in SAP
  • Collaborate with internal teams on process improvements
  • Help develop


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