Senior/customer Service Executive

6 days ago


Singapore Inspire Recruitment Consulting Pte. Ltd. Full time

**Responsibilities**:

- Provide incoming dies visibility to the factory for planning and execution
- Analyze customer forecast numbers and work with customer to pull in dies to fulfil Forecast/AOP/Customer Shipment requirements
- Co-ordinate customers' loading and shipment priority within the factory
- Provide instruction to Planning to execute orders and changes in priorities and orders
- Provide WIP status, ship-out plan and finished good information to customers
- Brief internal team on changes in flow/process/customer requirements after understanding customers' specs
- Work with IT to develop reports for customers and maintain the requirements of these reports (e.g., WIP, Lot transaction history, finished goods, billing report)
- Maintain pricing and sales order creation for billing and shipment
- Host customer visits and Quarterly Business Review (QBR) meetings

**Requirements**:

- Degree in Engineering, Business Administration or Marketing Management with minimum 2 years working experience in customer service, preferably in a Semiconductor, Sales & Marketing environment
- Able to bridge between and build up rapport with customer and internal engineering, logistics and planning teams
- Must possess strong problem solving, communication and interpersonal skills
- Ability to work under pressure in a very dynamic environment
- Registration No. R1333447_
- EA Licence No. 18C9464_

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $5,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- customer service in the semicon industry: 3 years (preferred)



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