Team Manager

1 week ago


Kallang, Singapore TELE-CENTRE SERVICES PTE LTD Full time

2 years exp

**Roles & Responsibilities**

**Roles & Responsibilities**:

- Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
- Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
- Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
- Work across departments to improve business processes and enhance efficiency.
- Deliver operational results within agreed budgets, service levels and business targets.
- Generate daily, weekly and monthly reports to clients and prepare monthly business review.
- Other ad hoc duties as assigned.

**Job Requirements**:

- Minimum 2 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
- Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
- Possess good interpersonal and communication skills, creativity and problem-solving skills.
- Positive and able to motivate team to achieve business targets.
- Good leadership and people management skills.
- Able to work well in a team in a dynamic and fast-paced environment

**TELE-CENTRE SERVICES PTE LTD**

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.

Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.

Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.


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