Service Manager

1 week ago

Jurong West, Singapore Festo Pte Ltd Full time

**Service Manager**:
Provides strong leadership across the team. Responsible for service business and execution. Single point of contact regarding initiation, coordination and follow up of service jobs. Handles services commercially from inquiry, service agreement, quotation to invoice and coordinates planning and execution of service jobs. Monitors performance and drives continuous process and resources improvement.

**Key Accountabilities**
- Initiation, scheduling, coordination and follow up of services activity
- Assign task and service job to service engineer
- Collaboration with external vendor when the service job requires resource efficiency such as product repair, installation, and/or other services.
- Planning, and ensure documentation and reporting of service activities
- Customer contact, related to the service execution.
- Quick, competent and reliable assistance and consultation of the customer
- Ensures the correct performance of the services according to the defined process (Tools, Reports, timelines and according to defined target setting)
- Commercial sales process handling (system related quotation, pricing, invoicing...)
- Decides about the prioritisation of services in the case of shortage or time conflicts
- Ensures human and non-human resource provision, processes, and tools available.
- Recruits, develops, and trains the colleagues in his responsibility according to their potential and the needs of the company in cooperation with HR
- Monitors performance and the use of resources and drives continuous improvement
- Monitors the cost and effectiveness of the activities in order to stay within the budget
- Responsible for annual budged and mid-range planning process
- From time to time perform service engineering task
- To perform any ad hoc tasks been assigned by Line Manager from time to time

**Job Requirements**
- Bachelor’s Degree in Mechatronic or Electrical
- Relevant Master’s Degree, but not mandatory
- Minimum 3 years’ experience in leading a team
- Customer service oriented
- Solid organizational skills with ability to multi-task
- Determined self-starter
- Strong interpersonal and communication skills
- Good spoken and written in English

**You can expect the following with us**:

- The good feeling working for a family-owned company with a safe and solid financial basis
- Freedom to explore, innovate and realise your own ideas
- Competitive compensation with attractive perks and other benefits
- Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
- Lifelong learning with great conditions for individual further development
- Flexible working models depending on the respective workplace for a good balance of work and private life
- Highly modern working environment, infrastructure and communication technologies
- Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.

Reference code: 11751
Location: Singapore
Department: S6-JTPS - Services
- Company: Festo Pte Ltd- Location: Singapore, SG, 628754

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