Service Engineer
1 week ago
Tokimeku Pte Ltd was founded in 2019 by the same management team that founded Hakko Products, who brought Hakko soldering products to Southeast Asia. With Tokimeku, we can better represent the expanding range of products from brands that are leaders in their respective specialised fields. We offer a wide range of products such as soldering/desoldering tools, laser & electronic equipment, fastening tools, as well as cleaning & coating products. Team Tokimeku is geared towards providing technology-driven, quality solutions to the advanced manufacturing industries in Southeast Asia.
**Service Engineer**
In this position, you will need to:
- Provide technical support to customers, including installation, commissioning, maintenance and troubleshooting for the company's product range
- Write concise and accurate service reports
- Lead and carry out automation projects
- Provide positive service experiences for our customers
- Provide training for customers for product maintenance
- Provide technical support to customers including but not limited to, installation, commissioning, troubleshooting, maintenance, training, and calibration for the company's relevant product range
- Prepare service quotes for customers
- Prepare concise and accurate service reports
- Provide positive service experience for our customers
- Manage automation projects
- Maintain project pipeline, install base, service case tracking and contract usage
- Other ad-hoc duties as assigned
Desired skills/ Requirements
- At least 2-5 Year(s) of working experience in the related field
- Working experience in automation and machine (or laser-related machine) is preferred
- Understand electrical drawings
- Knowledge in PLC is an advantage
- Ability to work effectively independently and in teams
- Good problem solving, analytical, interpersonal, and organizational skills
- Willing to travel around Southeast Asia if required
**Job Types**: Full-time, Permanent
**Salary**: $3,800.00 - $7,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
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